PS MTOLO CV
Address: **** ********** ****
Newlands west
Durban
4037
Contacts: 083*******/067*******
Email address:ad48ft@r.postjobfree.com
ABOUT ME
Reliable, motivated and determined individual. Able to work independently and part of a team. Disciplined in meeting targets and project deadlines to the highest standards; with extensive experience of working with the public, I have gained the understanding and courage to handle any situation or circumstance. Fast problem solver and highly computer literate with a full understanding of the operations in business. Skills &abilities
Excellent time management and organizational skills,
Excellent communication and interpersonal skills,
Ability to identify problems and provide solutions,
Ability to work on numerous tasks and to tight deadlines,
Proactive and action orientation, Customer focused,
Attention to details
Work Experience
TELKOM EXPRESS (01 February 2021- 30 September 2023) Duties:
To provide a professional customer and administration services to the new /existing customers by taking personal accountability and ownership for the quality and completeness of system data. Customer Service:
• Provide customers and business partners with exceptional service and customer experience whilst dealing with all types of queries relating to Product Phones sim insurance
• Update customer information on the system when information changes.
• Responsible for the timely resolution of queries that require intervention/correction.
• Ensure the principles of TCF (Treating Customers Fairly) are embodied in all customer interactions. Retention Strategy
• Use any appropriate client interaction as an opportunity to retain the contract.
• Responsible for identifying problems/issues that could result in a service /contract cancellation and proposing a workable solution to the contact holder if appropriate.
Reason for living: Termination of the contract
Reference : Mr Atish S (store manager)
Contact: 081*******
Patrick Siyabonga Mtolo
PS MTOLO CV
Cellc store (06 May 2017 - 31 March 2018)
Duties:
To provide a professional customer and administration services to the new /existing customers by taking personal accountability and ownership for the quality and completeness of system data. Customer Service:
• Provide customers and business partners with exceptional service and customer experience whilst dealing with all types of queries relating to Product Phones sim cards insurance
• Update customer information on the system when information changes
• Responsible for the timely resolution of queries that require intervention/correction.
• Ensure the principles of TCF (Treating Customers Fairly) are embodied in all customer interactions. Retention Strategy
• Use any appropriate client interaction as an opportunity to retain the contract.
• Responsible for identifying problems/issues that could result in a service /contract cancellation and proposing a workable solution to the contract holders if appropriate.
Reason for Living: Resign
Reference: Vuyokazi Ngxasana/Ayanda Mthembu
Contact: 083*******
MTN STORES (15 January 2014 - 31 July 2016)
Duties:
To provide a professional customer and administration services to the new /existing customers by taking personal accountability and ownership for the quality and completeness of system data. Customer Service:
• Provide customers and business partners with exceptional service and customer experience whilst dealing with all types of queries relating to Product Phones sim insurance
• Update customer information on the system when information changes.
• Responsible for the timely resolution of queries that require intervention/correction.
• Ensure the principles of TCF (Treating Customers Fairly) are embodied in all customer interactions. Retention Strategy
• Use any appropriate client interaction as an opportunity to retain the contract.
• Responsible for identifying problems/issues that could result in a service /contract cancellation and proposing a workable solution to the contact holder if appropriate.
Reason for living: Contract end
Reference: Samkelisiwe Hlophe
Contact: 073*******
PS MTOLO CV
EDUCATION
COMPUTER COLLEGE OF SA
Qualification: Executive Secretarial Certificate
Year : 2005 -2006
HOPE FOR FUTURE
Qualification: Chef and Bakery Certificate
Year : 2011
HUBA HIGH SCHOOL
Qualification: Matric Certificate
Year : 2004
PERSONAL DETAILS
DATE OF BIRTH 1985-06-24
NATIONALITY South Africa
LANGUAGE IsiZulu
CRIMINAL RECORD None
HEALTH Excellent
INDEPENDENT 3
MARITAL STATUS Married