Elyse Caesar

Medical Assistant/Receptionist

Grand Blanc, MI 48439

ad48f5@r.postjobfree.com

+1-810-***-****

Authorized to work in the US for any employer

Work Experience

Optician

Grand blanc vision clinic - Grand Blanc, MI

September 2021 to Present

• Responsible for helping customers achieve the right type of eyeglasses, lense shape or contact lenses in accordance with their eyesight or eye conditions.

• Communicating with other eye care professionals to receive prescriptions and send them to Laboratory Technicians, providing customers with sample frames to fit their prescriptions and maintaining accurate customer data regarding their current or updated prescriptions.

• Navigate the Electronic medical records software systems for smooth patient experience.

• : Experience providing customer service

• Fitting, repairing, dispensing, and selling eyewear.

• Performing administrative duties in an optical setting. Medical Assistant

TLC Pediatrics - Flint, MI

September 2019 to August 2021

• Get patient vitals.Give patient immunizations.

• Sterilized instruments

• Perform Nasal Pharyngeal or Oral Coved swabs.

• Assist the Doctors with patients charts

• Scheduled labs

• Roomed patients

• Prepared charts

• Scheduled appointments

• Verified insurance

• Called in medication refills

• Restocked patient rooms

• Assisted doctor with in-office procedures

• Obtained patient vitals

• Administered vaccines

• Scheduled patient appointments

• Processed medication refill requests

• Performed clinical skills under physician supervision Medical Receptionist

ORION FAMILY PHYSICIANS - Lake Orion, MI

October 2017 to September 2019

• Answer telephones and give information to customers, take messages, or transfer calls to appropriate individuals.

• Create, maintain, And enter information into databases.

• Set up and manage paper or electronic filing systems

• Updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

• Helped with sterilization of instruments.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

• Complete forms in accordance with company procedures.

• Maintain scheduling and event calendars.

• Schedule and confirm appointments for clients, customers, or supervisors.

• Make copies of correspondence or other printed materials.

• Operates electronic record systems and coordinate the flow of information, internally or with other organizations.

• Conduct searches to find needed information, using such sources as the Internet.

• Review work done by others to check for correct spelling and grammar, and sure that company format policies are followed, and recommend revisions.

• Establish work procedures or schedules and keep track of the daily work of clerical staff.

• Manage projects or contribute to committee or team work.

• Order and dispense supplies.

• Learn to operate new office technologies as they are developed and implemented.

• Supervise other clerical staff and provide training and orientation to new staff.

• Helped with medical assistant duties when needed, ie. Taking vitals, sterilizing instruments, giving injections, running urinary analysis test.

Dance Instructor/Choreographer

Terry Matlock School of Performing Arts - Grand Blanc, MI October 2003 to January 2018

• Booking for the dance studio and the daycare.

• Help owner with accounting when needed.

• Bookkeeping for daycare and dance studio employees.

• Calculate hours of employees and input hours into spreadsheet.

• Changed employee banking information for direct deposit when needed.

• Kept track of raises per employee.

• Develop self understanding of physical capabilities and limitations, and choose dance styles accordingly.

• Monitor the field of dance to remain aware of current trends and innovations.

• Teach dance students.

• Devise and choreograph dance for self or others.

• Great visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

• Complete forms in accordance with company procedures.

• Maintain scheduling and event calendars.

• Train, exercise, and attend dance classes to maintain high levels of technical proficiency, physical ability, and physical fitness.

• Study and practice dance moves required and roles.

• Harmonize body movements to rhythm of musical accompaniment.

• Collaborate with choreographers in order to refine or modify dance steps. Coordinate dancing with that of partners or dance ensembles. Record attendance and keep track of absences. Optician/Receptionist

• Measured the distance between the corneas of the eyes

• Inspected eyewear lenses through a manual Lensometer

• Adjust glasses and perform minor eyeglass repair

• Collected insurance information and provided the best sales options for patients - Updated system with most recent contact and insurance information.

• Performed initial prescreening test, assisted with frame and lens selection that best suited patients' lifestyle and prescription needs.

• Assisted patients with contact lens insertion and removal.

• Prepared work order for Pearle Vision's optical laboratory.

• Dispensed frames, verified prescriptions using automatic lensometer.

• Responsible for all aspects of sales, billing and insurance processing

• Completed daily administrative tasks and maintained multiple eye wear displays.

• Coordinated with doctors and customers to select the correct products

• Trained new staff on company procedures and routines

• Champion service goals by communicating effectively with customers and providing coaching on best practice methods for selecting from a wide variety of lenses based on individual needs.

• Employ technical proficiency to troubleshoot lenses using the lensometer.

• Researched and gained familiarity in many different types of frames and methods for assisting customers with selecting frames based on both function and aesthetics.

• Gained proficiency in adjusting a wide variety of frames to maximize comfort and use.

• Created and implemented "Complete Sales Service" processes to provide guidance in assisting customers throughout the entire service experience (from frame selection to final fitting as a single point of contact). Efforts resulted in an increase of customer satisfaction by 22% in 3 months. Education

High School Diploma

Swartz Creek High School - Swartz Creek, MI

September 2000 to June 2004

Skills

• Time management

• Microsoft excel

• Excel

• Microsoft office

• Databases

• Laboratory Experience

• Employee Orientation

• Clerical Experience

• Insurance verification

• Optical experience

• Medical office experience

• Medical scheduling

• Medical receptionist

• EMR systems

• Vital signs

• Medical records

• Front desk

• Clerical experience

• Pediatrics

• Customer service

• Laboratory experience

• Patient Care

• HIPAA

• Supervising Experience

• Medical Terminology

• Medical Billing

• Triage

• Generate sales leads

• Sales

• Social media management

• Supervising experience

• Office management

• Accounting software

• Typing

• QuickBooks

• Personal assistant experience

• Databases

• ICD coding

• Medical terminology

• Anatomy knowledge

• Sterile processing

• ICD-10

• Data Entry

• Phone Etiquette

• Medical Coding

• CPT Coding

• Epic

• Medical coding

• Accounting

• Medical terminology

• Windows

• Google Docs

• Medical office management

• Conflict management

• Analysis skills

• Performed visual field testing

• Refractions

• OCT testing

• Patient work up

• Leadership

• Fix daily scheduling changes

• Strong multi-tasking skills

• Communication skills

• Organizational skills

• Microsoft Excel

• Documentation review

• Patient care

• Microsoft Access

• Medical office experience

• Allscripts

• Management

• Computer skills

• Insurance verification

• Office experience

• Microsoft Powerpoint

• Payroll

• Account management

• Inside sales

• Production planning

Certifications and Licenses

CPR Certification

Driver's License

September 2021 to March 2025

HIPPA CERTIFIED

March 2022 to March 2024

BLS Certification

March 2023 to March 2024

Assessments

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Medical billing — Proficient

March 2024

Understanding the procedures and forms used for medical billing Full results: Proficient

Cleaner fit — Proficient

December 2023

Measures the traits that are important for successful cleaners Full results: Proficient

Administrative support professional fit — Proficient August 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Attention to detail — Proficient

December 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Medical terminology — Proficient

August 2021

Understanding and using medical terminology

Full results: Proficient

Medical receptionist skills — Proficient

December 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Administrative assistant/receptionist — Proficient December 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Nursing assistant skills — Proficient

August 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Microsoft office (10+ years), Microsoft excel (10+ years), ProCare (5 years) Other Professional Skills

- Customer and personal service

- Coordination

- Monitoring

- Fine arts

- Time management

- Administration and management

- Judgment and decision making

- Active learning

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