Real Estate Customer Service

SHIMIRA TAYLOR

Baltimore, Maryland 443-***-**** ***********@******.***

SELF-MOTIVATED RESULTS-ORIENTED

Resourceful in the face of challenging situations

Excellent customer service, communication, and organizational skills.

Work well within a team. Strong attention to detail.

WORK EXPERIENCE

Real Estate Servicing Specialist

S3 Shared Service Solutions, Linthicum, MD

12/2021 - Present

●Research real estate secured loans for three partner credit unions

●Serve as subject matter expert regarding all real estate loan servicing questions and initiatives

●Complete verifications of mortgage

●Process real estate loan payoffs

●Respond to all inquiries by internal and external members of the credit union partners

●Complete transactions to member loan accounts

●Complete loan servicing requests

●Ensure compliance with all state and federal regulations

●Communicate with other departments to process general requests and reconcile any accounts associated with real estate servicing

●Process ACH reversals

●Process all payments that were batched from the previous day

●Create fixed rate accounts

Recruiter

UPS Contractor, Baltimore, MD

8/2021 - 11/2021

●Managed a high volume of applicants

●Sourced candidates via industry database

●Interviewed candidates

●Screened resumes

●Conducted phone screenings

●Filed paperwork

Scheduling Coordinator

ATI Physical Therapy, Baltimore, MD

9/2019 - 6/2021

●Strategically planned patient appointments and employee shifts

●Tracked company equipment and secured orders when inventory was low

●Monitored company progress and determined appropriate project timelines

●Organized company and employee data through timesheets

Administrator Assistant Supervisor

Black Horse Carriers, Glen Burnie, MD

1/2017 - 4/2019

●Spoke with clients to provide order status, notification of late delivery, issues regarding delivery of freight, and updates

●Addressed customer complaints

●Researched dealership parts delivery issues

●Managed accounts with order number, pricing, and delivery time

●Properly and accurately documented accounts

●Processed payroll including deductions, salary increases, and adjustments

●Supported recruiting, new hire paperwork, and orientation

●Planned, directed, and coordinated all administrative functions

Accounts Payable Administrator

Centerline Drivers, Baltimore, MD

9/2013 - 8/2016

●Maintained and updated employee files

●Recruited new employees and supported the new hire process

●Established a good rapport with employees

●Resolved employee issues and concerns

●Built relationships with clients while taking orders, scheduling loads, and monitoring loads

Shift Manager

Pizza Hut, Baltimore, MD

4/2008 - 9/2012

●Analyzed sales on a continual basis while taking corrective actions for the company to meet weekly sales growth targets

●Ensured the store’s equipment and facilities were properly maintained

●Inventoried the store’s supplies

●Supervised a group of crew members

●Coached and trained new crew members

●Resolved customer complaints and concerns

●Controlled the store’s daily operations by scheduling work shifts among employees

EDUCATION

Diploma, 2012

Parkville High School, Baltimore, MD

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