O¢¢ O** * OD Oo we © * ull **% B *:** PM

< Inez Burris Resumel... Q G

VA INEZ

sq BURRIS

**** *********** **. *******. ** 48204, 313850413:

b@gmailcom

PROFESSIONAL SUMMARY

Enthusiastic Volunteer/Customer Service Communicator with wide-ranging background in different professional

and volunteer roles. Willing to take on any task to help organization's mission succeed.

SKILLS

* Volunteer recruitment '* Public relations * Human resources

* Customer relations ‘© Written communication * Community engagement

* Building cleaning * Event setup

EXPERIENCE

Volunteer September 2020 - Current

Self-Employed Detroit, MI - Michigan

‘* Supported DPS organization by organizing, sorting, and filing paperwork.

* Delivered donations, meals, and other support to people unable to travel or afford necessities,

* Offered support and companionship to homebound and hospitalized individuals

Hair Braider June 2013 - January 2020

Self-Employed Detroit, Michigan

* Promoted services on social media platforms to increase referrals, engagement, and brand awareness.

* Safeguarded clients and staff through stringent adherence to cleaning and sanitizing requirements.

* Explained salon services and pricing to help clients with budget and haircare decisions.

* Communicated with clients to book appointments or worked with salon receptionist to coordinate

scheduling,

* Helped customers improve hair health and appearance with better products and routines.

Telephone Customer Service Representative February 2010 - April 2013

Home Owner Financial Services Southfield, MI

* Answered incoming calls, chat messages, and email communications to handle [Product or service]

concerns.

* Offered actionable solutions for customer concerns by following internal database prompts and company

scripts.

* Safeguarded customer data by observing all information security policies and confidentiality guidelines.

* Solicited donations for charities such as [Typel and [Typel with both inbound and outbound calls,

* Helped improve processes and products by relaying customer feedback.

EDUCATION

No Degree

Davenport Adult And Career Education Center, Warren, MI

Contact this candidate