Customer Service Administrative Assistant

Shayila Belk

Shreveport, LA *****

318-***-**** - ********@*****.***

Professional Summary

Diligent Customer Service/Administrative Professional bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Able to enhance office experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Skills

Mastery of customer service

Talent Development

Proficient Microsoft Office Suite Skills

Writing reports

Excellent planner and coordinator

Office Administration

Team Building

Schedule Management

Customer-focused

Research skills

Personnel training and development

Excellent communication skills

Identifying problems

Conflict resolution

Active listening

Work History

10/2023-Present

04/2023 to 12/2023

01/2022 to 04/2023

Owner

Precious Styles and Scents, LLC

Started an online business where I sell made-to-order body/skin products

For now, I am the owner and only employee

Products are handmade (with love), daily to add to my online store as well as on multiple platforms (i.e. Instagram, Facebook, TikTok Marketplace, Etsy, etc.)

Building business by selling at multiple “pop up shops”, farmer’s markets, etc. to get my name and products known

Seasonal Administrative Assistant

Hunt Companies (located on Barksdale AFB)

Answered calls regarding housing for active duty, civilian, and government employees.

Processed warm calls for maintenance and repairs on homes.

Explained on-base housing to prospective residents.

Assisted leasing agents with calls and lease processing.

Worked in different departments as needed to assist in any way needed.

Attended different trainings for the jobs needed to be performed.

Deputy Clerk

Caddo Juvenile Courthouse Clerk's Office – Shreveport, Louisiana

Worked with probation officers, DCFS, CASA, judges and secretaries

Processed judgments, modifications, administrative releases, set court dates in the system, sent out summons and subpoenas for witnesses and clients

Pulled files for dockets for judges

Filed documents in folders to keep up with the clients' information for the judges to review

Provided prompt and courteous service for all employees of multiple agencies as well as clients

02/2021 to 05/2022

Licensed Nail Technician

Brushed Nail Salon – Baton Rouge, LA

Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.

Completed consultations with spa guests to determine nail care needs.

Responded to customer requests and concerns about gel application and nail art designs.

Maintained master appointment calendar covering all customer visits, employee schedules and special events with 98% accuracy

Worked with elite nail professionals to learn how to create new nail styles as well as how to have healthy nails and growth

Learned and utilized all the new styles of nail techniques and designs to build clientele

Prepared nail beds and cuticles, shaped nails and applied polish/gel polishes for over 12 customers daily

02/2015 to 02/2021

Customer Service Manager

Edible Arrangements – Raleigh, NC

Effectively allocate tasks during high-traffic times to keep operations running smoothly and employees focused

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

Keep orderly and accurate accounting records by monitoring sales documentation

Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives

Trained newly hired customer service representatives in upselling techniques, conflict resolution, soft skills, and phone etiquette; helped new hires reach desired job expertise within 1 month.

11/2010 to 01/2015

Nail Technician

Diva Status Salon – Raleigh, NC

Prepared nail beds and cuticles, shaped nails and applied polish for over 10 customers daily

Designed individualized care programs for 30 repeat customers

Cleaned and sanitized equipment and workstation to pass four health and safety inspections

Maintained master appointment calendar covering all customer visits, employee schedules and special events with 98% accuracy

Successfully initiated and implemented aquarium nail and spiral nail to modernize services and increase profits by 20%.

09/2007 to 11/2010

Pension Specialist

ACS, Xerox – Cary, NC

Supervised four pension representatives in providing excellent customer service to callers requiring assistance for Pension and Medical benefit issues

Developed team communications and information for pension meetings

Worked with Subject Matter Experts (SMEs) to resolve pension benefit problems, improve operations and provide exceptional customer service

Met with leaders of the pension department once per month to discuss any changes to policies and any new calculations that needed to be performed.

Education

Licensed manicurist in LA and NC

Master of Arts: Social Sciences

Southern University and A&M College - Baton Rouge, LA

Bachelor of Arts: History, Political Science

Southern University And A & M College - Baton Rouge, LA

Certifications

Career Readiness for Administrative Assistant, Human Resources, and Social Services Certification

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