Dermot Mulvihill

Haymarket, VA *****

ad48bx@r.postjobfree.com

+1-703-***-****

A forward-thinking and highly focused Professional with over twenty years of experience in the following areas:

● Customer Service ● Hospitality

● Leadership ● Accounting

● Business Planning ● Organization

● Inventory Control ● Sales & Marketing

Work Experience

Food & Beverage Director

DOMINION VALLEY COUNTRY CLUB - Haymarket, VA

March 2021 to August 2023

● Leadership of Restaurants and Banquet teams

● Recruit and train all new hires. Mentor and continue skill development for all staff.

● Consistent emphasis on high-level Customer service experiences (both members and guests)

● Deliver brand standards in all aspects of Club Operations

● Prioritize Food hygiene & food safety with the highest grade in our region

● Balance Budget and financial revenue goals on a daily, weekly and monthly basis

● Plan and coordinate end-to-end private wine dinners, food pairing events and wine tastings

● Available to work when the team and customer needs me most

● Provide direct oversight of property-wide A la Carte, Banquet and Catering operations

● Partner with Private Event Sales Director to review all F&B minimums and selling guidelines District Manager

FIVE GUYS OPERATIONS LLC

November 2016 to March 2021

● Provide ongoing training and coaching of store managers and employees using appropriate tools and resources

● Create and support a healthy team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively; engage and empower team to develop solutions that drive positive results.

● Work cooperatively with corporate office on Company and individual store initiatives and policies.

● Assist managers in planning staffing needs to meet guest and business needs.

● Ensure managers are submitting accurate and complete payroll data, completing new hire paperwork within appropriate timeframe.

● Assist in the annual Budget process for each location by reviewing monthly and annual P&L reports, using experience in operations to best forecast revenues and expenses.

● Setup stores for success in overnight adjustments to Curbside, delivery and online ordering in a safe manner allowing stores to maintain high revenues through the current environment. General Manager

● Control day-to-day operations by scheduling, ordering, and developing the restaurant team members.

● Control profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.

● Recruit, interview, and hire team members, conduct performance appraisals, take disciplinary action, motivate and trains.

● Has authority to hire and terminate (or participate in those decisions) with approval/partnership from Human Resources.

● Participate in multiple offsite hiring events, interviewing potential crew members & management for upcoming stores.

● Ensure that the Occupational Safety and Health Act, local health and safety codes, as well as the company safety and security policies are being adhered to.

● Ensure that the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.

● Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.

● Maintain fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.

● Ensure food quality and 100% customer satisfaction.

● Assist with product testing in-store and provide feedback to the R&D team. General Manager

JMH ENTERPRISES, GRAFTON STREET IRISH PUB & RESTAURANT May 2015 to October 2016

Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in revenue, profit, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. My duties and responsibilities include but are not limited to the following:.

● Attract guests by developing & implementing “in-house” marketing, advertising programs; evaluating program results; identifying & tracking changing demands. Assist ownership with similar public and community related programs; building relationships with preferred guests and within local community.

● Controls non-food purchases & inventory by meeting with account managers; negotiating prices

& contracts, developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.

● Maintains operations by enforcing policies and standard operating procedures; implementing quality and guest service standards; determining and implementing system improvements; ensure that all food and products are consistently prepared and served according to the restaurants recipes, portioning, cooking and serving standards.

● Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations, planning; monitoring, appraising, and reviewing job contributions; enforcing policies & procedures; continually strives to lead staff in all areas and promote a positive working environment. Education

Business degree

Dublin Business School - Dublin, County Dublin

January 1999 to December 2001

High school diploma

Cross & Passion College - Kilcullen, County Kildare January 1998 to December 1998

Skills

• A forward-thinking and highly focused Professional with over twenty years of experience in the following areas:

• Hospitality

• Leadership

• Accounting

• Business Planning

• Organization

• Inventory Control

• Sales & Marketing

• Customer service

Contact this candidate