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Customer Service General Manager

Location:
Morgan Hill, CA
Posted:
April 23, 2024

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Resume:

CHRIS WILLIAMS

Gilroy, CA ***** 408-***-**** ad48bu@r.postjobfree.com WWW: Bold Profile

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ordering Bar Supplies

Food and Beverage Management

Guest Satisfaction

Safe Serving Knowledge

Customer Service

Wine and Beer Recommendations

Credit and Cash Transactions

Engaging Customers

Bartender, 03/2023 - 04/2023

Newly Reopened Gilroy Bowl Bar & Grill – Gilroy, CA I was let go because they hired too many bartenders when they reopened under new ownership. I was one of the last hires.

General Manager to contact is Chris Simas.

Increased customer satisfaction by providing excellent service and crafting high-quality cocktails. Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders. Maintained a clean and organized workspace, ensuring compliance with health and safety regulations. Contributed to a positive work environment through effective teamwork and communication with colleagues.

Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift. Bartender, 10/2017 - 08/2018

The Elks Lodge – Gilroy, CA

Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, preparing cash drawers. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication. Bartender, 05/2015 - 09/2017

Gilroy Bowl – Gilroy, CA

Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication. Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas. Verified drinking age requirements of customers by carefully reviewing photo identification. Bartender, 01/2011 - 02/2012

The Milias Restaurant – Gilroy, CA

Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Adhered to state laws regarding alcoholic beverage services and customer regulations. Upsold menu items to customers, driving up per sale revenues and maximizing profits. Obtained cash bank and stocked service bar to prepare for operation. Explained daily specials and beverage promotions to exceed daily sales goals. Bartender, 02/2005 - 10/2008

The Duke Of Edinburgh – Cupertino, CA

Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Followed alcohol awareness procedures for preventing excessive guest intoxication. Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Adhered to state laws regarding alcoholic beverage services and customer regulations. Bartender, Bar Manager, 01/1998 - 01/2003

The Sports Page Bar & Grill – Mountain View, CA

Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication. Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors. Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Adhered to state laws regarding alcoholic beverage services and customer regulations. Upsold menu items to customers, driving up per sale revenues and maximizing profits. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Recruited and trained new bartenders and barbacks to help maintain talented team. Maximized customer service by training staff, overseeing operations, and resolving issues. Closed out cash register and prepared cashier report at close of business. Kept alcoholic beverages well-stocked and organized to meet expected demands. Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests. Bartender, 10/1992 - 12/1997

Carry Nations – Los Gatos, CA

Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication.



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