Customer Service Center Agent
Resume:
EBENEY S. HINSON
Charlotte, NC 28216
ad48bd@r.postjobfree.com
SUMMARY
Mature adult with experience in Customer Service, Leadership and Management skills who is dependable, hardworking and tenacious, honest and detail oriented looking for position to use these skills and develop. COMPUTER SKILLS
· Experience with Excel creating formulas and building reports, Data Processing, Microsoft Word, Outlook, Avaya and Davox dialer systems, Imaging Systems and Traveler’s Claims Processing System. EXPERIENCE
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05/15/22-
12/10/23
09/24/2021-
04/21/2022
03/26/2020 -
04/16/2021
09/30/2019 -
03/20/2020
01/20/2019 -
America First Federal Credit Union. Service Center Agent II. Maintained exceptional quality work while keeping required stats above average. Received 5 raises and 4 bonuses and acquired knowledge Of policies, procedures and the systems in order to work without little intervention. Acquired full working knowledge of systems used to find updated information to questions ask by the member or myself. Alorica. Fraud Agent. Work from home taking inbound calls and text regarding The Apple Card unauthorized transactions for Goldman Sachs. Open disputes fraud or non fraud and cases for complaints. Rotech Medical. Patient Account Specialist. Review patient accounts for medical equipment rentals to ensure proper coding for billing purposes. Making certain the necessary documents are received for insurance purposes. Making calls to Doctors offices and members to obtain this information needed for payment of equipment rentals. Teleperformance on Collective Health. Member Advocate. Assist members with their coverage benefits and Claims issues. Take the member by the hand and do be their personal liaison from start to finish. Teleperformance for EHealth. Selling Medicare Advantage products to those who qualify, insuring they have the best fit to meet their needs. 04/21/2019
09/22/2018 -
12/10/2018
10/12/2017-
07-10-2018
04/20/2016 -
04/21/2017
05/25/2013 -
04/14/2014
11/17/2011 -
05/15/2013
05/23/2003 -
08/19/2009
11/25/2000 -
03/18/2011
Alight HR Services. Aon Hewitt Dr. Charlotte, NC. Assigned to work on Boeing client.
Allstate Insurance Company 7349 IBM Dr bld 103 Charlotte, NC. Billing Specialist. Handled inbound calls regarding billing, payments and access to insureds MyAccount online. Worked as temporary associate through Lancesoft 13454 Sunrise Valley Dr ste 120 Herndon VA 20171 Teletech International Drive Concord, NC. Customer Service Representative for UnitedHealthCare Medicare Services. Assist members with maintenance and benefits on their Medicare Part C plans. Looked up medications and how they are covered and reviewing claims for accuracy. Customer Service Lead. FoodLion Inc. 1746 S. Cannon Blvd. Kannapolis, NC 28083. Trained in Produce and currently trained in the Deli. Greet customers assisting them with all their needs. Coaching Sales Associates and keeping the Front End stocked and presentable. Benefits Verification Specialist. Amerisource Bergen. Tyvola Rd. Charlotte, NC. Temporary through Insight Global. Contacted insurance companies for benefits for individual patients on behalf of medical providers.
LPL Financial. 2810 Coliseum Centre Dr. Charlotte, NC 28217. Service Center Associate. Took inbound calls from Financial Advisors and their clients assisting them with the client’s financial portfolio. Acknowledged by an Advisor through the Company CEO for Superior and kind service he received from me. The service I rendered assisted him to save a large monetary account.
Accomplished understanding of stock market from which I had no prior knowledge.
Customer Relationship Manager. Bank of America. 201 S College St. Charlotte, NC 28202.
Handled a pipeline of 300 plus defaulted loans assisting the customer through the review process for a loan modification. Worked on a project for the Department of Justice and Making Home Affordable Act.
Achieved Junior Underwriter skills while reviewing documents the customer would provide to meet standards required by the Underwriters.
Work Director/Loan Adjustor. Wells Fargo Home Mortgage. 3476 Stateview Blvd. Fort Mill, SC 29715.
Accomplished full knowledge and workability of the Dialer System. Page 2
Pulled calling Campaigns to ensure every loan was called meeting Investor Requirements.
Took Responsibility for the team in the Manager’s absence of 3 months bringing up team stats and attendance.
Pulled and built reports to publish Department stats for Management Team.
Achieved East Coast Par Idol Award for consistent High Quality Scores. Appointed to the NACA Team due to attention to detail and ability to handle escalated calls and work on difficult call resolution. Assigned to a committee to develop an Automatic Loan Adjusting System.
03/1997 - 04/2000 UnitedHealthCare. Draper UT. Claims Processor/On the Job Injury Specialist/Chiropractic-Physical Therapists Began as a claims Processor and Customer Service Representative. Obtained promotion to On the Job Injury Specialist for the railroad working directly with Railroad agents to obtain necessary information to process claims according to Railroad protocol accurately.
Education
Central Piedmont Community College
Charlotte, NC
International Business
References
Chilton Morris
AVP Special Loans BB&T
Steven Page
VP Integrated Technology Systems
Well Fargo Inc.
ad48bd@r.postjobfree.com
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Elaine Sessoms
Lab Technician
First Health of The Carolina
Richmond Campus
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