JUNE MCKIERNON

Calgary, AB 403-***-**** ad48bc@r.postjobfree.com

As a seasoned professional with 11 years of management experience, I am committed to driving results through self-disciplined leadership. My focus on branch operations, cost management, and strategic workforce planning maximizes efficiency. I am enthusiastic about coaching to professional development, emphasizing both individual and branch goals, and maintaining an unwavering dedication to delivering outstanding customer service. Additionally, I bring 6 years of experience in Compliance Review, where my expertise in risk management ensures effective fraud detection and deterrence.”

SKILLS

• Quality Assurance

• Performance Tracking

• Analytical

• Office 365

• Microsoft Office

• Anti Money Laundering

• Budget Control

• Process Improvement

• Results Driven

• Risk Management

• Responsible

• Empathetic

• Collaborative

• Time Management

• Leadership

• Engagement

• Adaptability

• Service Excellence

• Curiosity

• Strategic Thinking

• Communication

• Organizational Effectiveness

• Compliance Oversight

• Communication

• Coaching

• Organizational Change

EXPERIENCE

Scotiabank Business Controls Specialist – Compliance 05/2017 – 03/2024

• Supporting partners by ensuring that client documents prepared by branch staff align with regulatory requirements, internal policies, and established procedures.

• Reporting defects and trends to branch management for correction and coaching opportunities.

• Identifying gaps during compliance review with recommendations to implement process improvements, thereby mitigating reputational and financial risk.

Scotiabank Manager Customer Service 04/2006 - 07/2012 / 07/2014 - 05/2017*

• Fostering a culture of excellence in customer service.

• Providing individual and team coaching to ensure alignment with goals and performance objectives, while fostering continued professional development and garnering commitment for change initiatives.

• Conducting workforce planning to ensure optimal scheduling of part-time front-line staff during peak periods, enabling outstanding service delivery and goal achievement.

• Managing branch expenditures, ensuring adherence to allocated budgets outlined by head office across all general ledger accounts.

*07/2012 to 07/2014 - I assumed and maintained the role of Assistant Manager Alternate Delivery, bridging the two-year gap in my tenure as Manager Customer Service. Scotiabank Assistant Manager Alternate Delivery 07/2012 - 07/2014

• Managing a team of fourteen administrative specialists.

• Coaching individuals to prepare and present product knowledge meetings biweekly to develop skills for potential future rolls within the organization.

• Reviewing Investment reports, Revolving Credit and Deposit Accounts opened through Alternate Delivery Channels ensuring accuracy.

Scotiabank Financial Advisor 04/2000 - 04/2006

• Examining clients' overall financial situations and offering tailored solutions to meet their specific needs. Global Link Communications Accounting Administrator 03/1998 - 04/2000

• Aiding in the amalgamation of the accounting system of a newly acquired oilfield service company. EDUCATION

2014/03 VitalSmarts Crucial Conversations

2000/09 University of Calgary Fundamentals of Accounting 1998/04 Institute of Canadian Bankers Canadian Securities 1997/10 Institute of Canadian Bankers Business Communications LinkedIn Learning – Dedicated focus on professional and personal development. Developing a Learning Mindset Being an effective leader Being an effective team member Delivering a Customer First Experience MILESTONES

Establishing a collaboration between the service and sales teams led to a remarkable 128% increase in staff referrals from quarter two, reaching an impressive year-end outcome of 170%. Encouraging development and change initiative through exceptional team leadership and effective project execution. Achieved a 12.23% improvement in KPI average and a 13.58% increase in Case average by developing an XL Sheet to monitor daily totals. Facilitated a team meeting to introduce and clarify the benefits of daily tracking. LANGUAGES

• English – Fluent

VOLUNTEER

Pathway and River Clean up.

City of Calgary Environment 05/2017 - Present

Taking pride in our community. Each year volunteers help remove litter in Calgary's parks, green spaces and along three hundred kilometres of pathways and riverbanks.

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