Kartik sharma

*** ******* ***, ***** *********, New jersey +1-937-***-**** ad489z@r.postjobfree.com Customer Service Representative

A dedicated customer representative with a proven track record of delivering exceptional service and resolving inquiries efficiently, backed by two years of experience in the field. Possesses excellent communication skills with customers, ensuring their satisfaction. Detail-oriented and adaptable, able to thrive in fast-paced environments while focusing on quality and accuracy. SKILLS & ACCOMPLISHMENTS

● Maintained a 95% customer satisfaction rate through solid communication and problem-solving skills.

● Resolved an average of 50 customer inquiries daily with efficiency and accuracy.

● Demonstrated empathy and patience, resulting in a 30% decrease in customer complaints.

● Managed time effectively, achieving a 98% on-time response rate to customer inquiries.

● Adapted service approach to individual customer needs, resulting in a 20% increase in customer loyalty.

● Maintained a 99% accuracy rate in processing customer requests.

● Presented innovative ideas in team meetings, resulting in a 10% improvement in overall customer experience ratings.

● Exceeded performance targets and KPIs by 20% consistently, leading to commendation from management.

CORE COMPETENCIES

Patience Detail Oriented Solution Focused Communication Agile Collaboration Adaptable

Organization Skills Computer Skills

EXPERIENCE

1. SENIOR CUSTOMER REPRESENTATIVE Concentrix, India Worked on various Lines of Business (LOBs), including claim transactions, media claims, uniform bills, transaction processes, customer service, and worker compensation.

● Efficiently process bills for reimbursement, ensuring accuracy and timeliness.

● Deliver exceptional service to providers, ensuring their needs are met promptly and professionally.

● Provide clear financial guidance to consumers regarding their bills and insurance coverage.

● Managed US media claims for private lines and special risk customers, ensuring smooth and accurate processing of transactions.

2. CUSTOMER SERVICE ASSOCIATE More Mega Store, India Worked in various positions in a grocery store as a motivated and customer-focused salesman to provide excellent service.

● Excellent customer service skills, proficient in cash handling and operating POS systems.

● Knowledgeable about grocery products and their locations within the store.

● Strong communication skills, both verbal and written.

● Ability to work effectively in a team environment.

● Detail-oriented and capable of multitasking in a fast-paced setting. EDUCATION

Advance diploma in interior designing from Hamilton College of art and design High school diploma

LANGUAGES

● English (Proficient)

● Hindi (Proficient)

● Punjabi (Proficient)

AVAILABILITY

● MONDAY - 7AM- 5PM + OVERNIGHT

● TUESDAY - 7AM- 5PM + OVERNIGHT

● WEDNESDAY - 7AM- 5PM + OVERNIGHT

● THURSDAY - 7AM- 5PM + OVERNIGHT

● FRIDAY - FULL TIME

● SATURDAY - FULL TIME

● SUNDAY - FULL TIME

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