Lance Parsons

Professional Manager

The Woodlands, TX 77380

ad489y@r.postjobfree.com

713-***-****

Customer service professional offering over twenty years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer/team satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity. Outstanding interpersonal and communication skills, with expertise in dealing with people from diverse backgrounds and cultures. Able to create and manage budgets, schedules, and daily operations.

Authorized to work in the US for any employer.

Work Experience

General Manager

Olive Garden - Humble, TX

June 2018 to Present

Have raised catering sales 30% while maintaining the company goals. Certified in all levels of

management and hold an outstanding achievement in less than a year with a $5 million unit.

Successfully maintained shifts to a high level with potential growth. Oversee all operations.

General Manager/Multi Unit Manager

Berryhill Baja Grill - Houston, TX

March 2012 to June 2018

Responsibility to successfully operate a $2.2 Million Unit. Incorporated all aspects to the company and

holding positive numbers and ratings.

● Created and maintained an excel sheet to track weekly/yearly sales and profits

● Raised sales and profits yearly

● Grow the catering territory and relations with community

● Maintain the highest level with all inspections

Regional Trainer

Jason's Deli - Houston, TX

2002 to 2012

Beaumont, Louisiana and Florida.

Responsibilities include assisting in daily operations while using check and balances to exceed

company goals. Assisted in the hiring process and handling of manager paperwork. Supervised

multi training units and district trainers while creating new ways to increase a better atmosphere.

• Certified and maintained units to training status.

• Provide high level of customer service and dedicated to developing people.

• Able to create and facilitate classrooms and meeting.

General Manager

General Manager responsible for daily operations from drive thru, dine in and catering with over

50 employees. Generated monthly budgets, schedules, goal setting and manager/employee

development in a great customer atmosphere. Highly motivated to generate a profitable and great place to work atmosphere with dedication to constantly improving myself and the people that surround me.

• Successfully created the first drive thru and trained other locations to open with.

• Ran tests with equipment and product to get the most effective way get all benefits

• Delivered superior customer service.

District Trainer

District Trainer responsible for the district units and training of all managers from entry level to General

Manager. Conducted district roll out meetings, company functions and ServSafe

certification classes.

• Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolved conflicts at appropriate time; and

assisted managers and other staff to become familiar with policy and operations.

• Learned and understood what it took to be a successful and profitable company.

• Attained company goals for total cost paid out for loss of use and continued to be the lowest

in the state.

General Manager

Cici Pizza

1997 to 2002

General Manager was responsible to successfully maintain and grow the franchise. Ran daily

operations, P&L, schedules, and development of staff,

• Communicate information clearly and accurately.

• Accepted increasing responsibility demonstrating flexibility and ability to learn quickly.

• Accustomed to fast-paced, high-pressure positions. Demonstrated ability to prioritize multiple

tasks, meet deadlines, and provide quality service.

Education

High School Diploma in General

West Brook High School - Beaumont, TX

Skills

Management (20+ years), Inventory Management, Payroll, Team Building, inventory, Operations,

Scheduling, Training

Certifications/Licenses

TABC/Food Handlers

ServSafe

Driver's License

Additional Information

Have been a certified proctor for ServSafe. Conducted many classrooms with servant leadership, human resource, money marketing and next level management training. Along with interviewing process and training of over 100 managers. I want to achieve the next level in my career and do what I love. Which is to train and develop. To exceed expectation with others to benefit the company as a whole and continue to be proud.

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