LOKESH KRISHNAPPA

Toronto, Canada +1-647-***-**** ad489p@r.postjobfree.com https://www.linkedin.com/in/lokeshmk/

Personal Summary

Leveraging 15+ years of product management and business analysis expertise, I excel in leading cross-functional teams and driving product success. Whether it's customizing the product to fit customer needs or building a product from ideation-to-launch, my keen leadership, blend of business acumen, innovative drive, technical know-how, data driven and a user-centric mindset helps me create products that deliver substantial value.

Skills & Expertise

Expertise Area: Product Discovery Product Strategy Defining Roadmap User Research User Personas Customer Journey Maps Wireframes & Prototyping Backlog Refinement Prioritization User Experience (UX) Agile Methodologies User Acceptance Testing (UAT) Product Analytics Stakeholder Management Problem Solving Communication Skills SDLC KPI

Tools: Jira Azure DevOps Qualtrics ServiceNow Miro Power Platform Power BI Figma Balsamiq JustinMind

Certifications: SAFe 6 POPM Certified Scrum Master CSM® Certified Scrum Product Owner CSPO®

Work Experience

Product Owner/Senior Business Analyst (Solutions Delivery) 09/2018 – 03/2024

Deloitte, Toronto

Master Data Management (MDM) Implementation:

Defined product roadmap and led execution & launch of the Master Data Management (MDM) application.

Led the discovery sessions, user interviews with Data Stewards, Marketing and Sales team to establish Data Standards, rules that resulted in 85% data accuracy and reduced duplication of records by 70%.

Established an interactive feedback cycle using JustinMind wireframing tool, allowing stakeholders to provide real-time input on the wireframes/mockups which resulted in reducing overall review time by 30%.

Developed and maintained a prioritized backlog, authored user stories, acceptance criteria in Azure DevOps, ensuring on-time delivery and high-quality output.

Spearheaded user testing activities, organized user learning sessions/workshops with Data Stewards resulting in increase of process efficiency by 40%, reducing manual data entry and reconciliation efforts.

Audit Quality Management Dashboard Application:

Collaborated with Partners & functional teams within Audit service line to establish the product vision & strategic roadmap to implement 'Audit Quality Management Dashboard' Application.

Conducted discovery sessions with the process owners to identify the pain points, define the user journeys and map out the process flows.

Coordinated with Dev, UI/UX and QA teams making sure the application follows user centric design requirements and is AODA (‘Accessibility for Ontarians with Disabilities Act) compliant.

Post implementation, the automated workflow and review mechanism increased the team efficiency by 40%.

Application Ownership & IT Consultation

Owned enterprise-wide used applications such as OpenText, Qualtrics, Miro, Microsoft Power Platform responsible for Vendor Management, Upgrades, User Access, Collaboration Portals and managing support teams.

Spearheaded the revamp of application support models, reducing the resolution time by 40%.

Led the IT consultation & project management efforts to evaluate the Technology strategy and developing a roadmap with initiatives amounted to MM$ for the Risk and Quality vertical of the Canadian member firm.

Product Manager/Sr. Business Analyst 09/2015 – 05/2018

Aurigo Software Technologies Pvt Ltd. - Bengaluru, India.

Customer Implementation

Led the end-to-end implementation of Aurigo Masterworks Cloud, a capital project portfolio management solution, for public sector organizations—the Trinity River Authority (Austin, USA) and the Massachusetts Department of Transportation (Boston, USA).

Conducted discovery sessions with various functional departments to assess the existing capital planning process and gather requirements.

Created and managed product requirements document(PRD), product plan, user journeys & use stories

Developed and maintained a prioritized backlog of user stories, issues in JIRA, ensuring on-time delivery and high-quality output.

Championed the implementation of agile development processes with a team of 12 members (including Development, QA, and UX/UI, Release), resulting in a sprint output increase of over 200%.

Spearheaded the design of training and peer-mentoring programs for a team of 5 Product Owners, resulting in a 50% reduction in onboarding time for new hires.

Core Product Management

Contributed to the overall product roadmap by participating in bi-weekly Product Managers touchpoints to identify and prioritize the features that create value for customers.

Analyze and document potential product features through market and industry research, gather customer feedback, and conduct proof-of-concept (POC) testing before incorporating them into the core product.

Business Analyst 05/2014 - 08/2015

MetricStream India Pvt. Ltd. - Bengaluru, India.

Successfully implemented Governance Risk and Compliance (GRC)- Third Party Risk Management solution for a Petroleum giant (Nashville, Chicago) which reduced Supplier On-boarding and Due Diligence time by 80%.

Led project kick-off, requirement gathering, gap analysis workshops during discovery phase.

Performed a Fit-Gap Analysis to comprehend the alignment between the customer’s existing processes and the Out-of-the-Box (OOTB) platform, recommending a solution design for customization to accurately align with business requirements.

Defined the Supplier Intake and Due Diligence process, Risk Assessment criteria and delivered impactful product demonstrations to stakeholders.

Lead Business Analyst 05/2010 – 04/2014

Photon Interactive Pvt. Ltd. - Bengaluru, India.

Led the requirement gather sessions, UX design, and successfully launched the ‘Brand Innovation’ portal for one of the prominent cosmetic companies.

This innovative tool streamlined the ideation process across 30+ sub-brands, promoting process standardization and visibility to executive management for better decision-making.

Reviewed test plans and test cases written by Quality Analysts.

Supervised multiple projects led by Business Analysts and served as a mentor to groom and assist them, ensuring their professional growth.

Education

M.B.A in Systems and Marketing Bangalore University, India 2004 - 2006

B.Sc. in Computer Science Bangalore University, India 2000 - 2003

References

Available on Request

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