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Customer Service It Systems

Location:
Kansas City, KS
Posted:
April 24, 2024

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Resume:

Rosemary Generaux

Engineering Tech

Wyandotte, Kansas, United States

Phone: 913-***-**** Email: ad489k@r.postjobfree.com

Summary

Advanced Technical Expertise: Design, develop, and implement complex IT systems for best performance and efficiency.

Innovative Solutions: Analyze existing systems, show improvement opportunities, and propose innovative solutions to enhance IT infrastructure.

Collaboration: Seamlessly integrate IT initiatives with organizational goals through cross-functional teamwork.

Continuous Learning: Stay updated on appearing technologies, enhancing IT processes to keep the organization competitive in the digital landscape.

Education

Associate degree, Computer Engineering

oDeVry University

oDec 2023 - Jan 2025

oBachelor’s degree in engineering tech

oGrade point average 3.0

Bachelor’s Degree, Science in Criminal Justice

oColorado Technical University

o2019 – 2021

oGrade point average 3.0

Qualifications:

Advanced Technical Expertise: Proficient in designing, developing, and implementing complex IT systems, ensuring best performance and efficiency.

Analytical Skills: Able to analyze existing systems, show improvement opportunities, and propose innovative solutions to enhance IT infrastructure.

Collaboration: Skilled at working with cross-functional teams to seamlessly integrate and align IT initiatives with organizational goals.

Continuous Learning: Committed to staying abreast of emerging technologies and trends, continuously updating, and enhancing IT processes.

Core Competencies:

Technical Proficiency:

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Strong typing skills.

Familiarity with communication tools and protocols.

Problem-Solving:

Ability to troubleshoot technical issues and find effective solutions.

Experience in resolving customer service inquiries.

Time Management:

Successfully managed multiple responsibilities across various roles.

Prioritized tasks efficiently to meet deadlines.

Effective Communication:

Clear and concise communication skills.

Able to convey complex technical concepts to non-technical stakeholders.

Experience

Store Manager

Jack in the Box

o2016 - 2018 (2 years)

oStarted as a crew member, was quickly promoted to training assistant manager, and eventually became a store manager.

oManaged teams of up to 30 employees, handling stocking, cleaning, shipping, receiving, sales, scheduling, money management, and food preparation.

Assistant Manager

Dollar Tree Stores

o2010 - 2013 (3 years)

oTransitioned from a sales rep in Kansas to a store assistant manager in Mississippi.

oResponsibilities included stocking, cleaning, receiving trucks, placing orders, customer service, and managing bank deposits.

Crew Member

CiCi’s Pizza

o2007 - 2009 (2 years)

oInvolved in cooking, customer service, cleaning, and food preparation.

Customer Service

Burger King

o2006 - 2006 (less than a year)

oHandled cooking, customer service, and cleaning.

Sales Associate

Osco Drug

oAug 2000 - 2001 (1 year)

oFocused on customer service and stocking.

Skills

Typing

Communication

Microsoft Office

Time Management

Problem Solving

This resume showcases Rosemary Generaux technical ability, leadership, and adaptability across various roles. Her commitment to continuous learning and collaboration makes her an asset in any organization.



Contact this candidate