PHILLIP TRAN

***** ****** **

MISSOURI CITY, TX *7489

Email: ad488t@r.postjobfree.com

Cell: 832-***-****

Robert Half (October 2023 to present): Sr. Desktop Support Specialist

Travel to customer sites to support desktop, laptop, printers, and network connectivity

Adecco/Modis (Oct 2022 to Nov 2023): Sr. IT Support Field Service Delivery

Travel with team to Hospitals of 50 states to upgrade computers hardware, software, and Network to compliance with FDA standard requirement.

United Airlines (May 1995 to May 2020)

Security Clearance: Secret for airports: IAH, HOU, ECP, MLU, LFT

1600 Smith St, Houston Texas 77002

Sr. IT Field Service Engineer

Responsible for covering IT Hardware, Software, and applications for South Region of United States

(IAH Bush International Airport, HOU Hobby Airport, HQS/HQJ, MLU, LFT, HOB, VPS, and ECP)

Finished project of refresh about 200 HP MFP Enterprise printers to Sam Sung printers then to Xerox Printers at Bush International Airports (IAH) and HQS/HQJ

Finished project of integrate the domain from NAM (Continental Airlines) to GLOBAL (United Airlines) for more than 3000 devices at HQS/HQJ and IAH

Projects:

1.Provide technical support lead to support about 20 Core Staff contractors to refresh more than 3000 desktops and laptops to new update HP and Dell Desktop and laptop

2.Work with vendors for site survey to install the WAPs at all gates at IAH and HQS/HQJ

3.Provide technical support lead to install the FIDS at ticket counter and GIDS at gates

4.Provide technical support lead to upgrade all break rooms at IAH involving install new TV monitors and new desktops

5.Apply the labels and scan all IT hardware devices to update in HP Citrix Asset System

6.Provide technical support regards to any IT related for 2000 users at HQS/HQJ

7.Working on Project to expand Airport in Lafayette. LA and Austin, TX as well as IAH Bush Airport.

8.Troubleshooting and support Android devices and Apple Ipads and Iphones.

Responsibilities:

Using HP Service Now to manage tickets and incidents

Provide VIP support for P2, P3 and P4 incidents

Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.

Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as desktop, laptop, Apple Ipad, camera, printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.

Provide support for Windows 7 and Windows 10 enterprise desktops and laptops Dell and HP Compaq environment

Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.

Maintain tape-based backup system and ensure backups continue to run as expected and tape rotation is completed.

Administer site-specific servers including FTP servers, file servers, and web servers, and provide access for users to these systems as needed.

Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.

Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.

Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.

Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,

Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication.

Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments.

Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices.

Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support.

Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance.

Bendix Engineering (May 1990- May 1995)

System Analyst

Working on-site NASA to support GNS, Fixed base, and Motion base to load software for training astronauts (using IBM and Unisys mainframes)

Education

University of Houston Central Campus (1986-1990)

BS of Computer Sciences and Minor in Mathematic

Knowledge of WAN, LAN, DNS, DHCP, VMWare, and Active Directory

Microsoft Office 2010 Suite

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