**** ******* ****

Houston, TX *****

ad487j@r.postjobfree.com

713-***-****

LAKRISTLE MCCOY

OBJECTIVE

To obtain a position that allows for growth and advancement within the organization.

SKILLS & ABILITIES

Seasoned in conflict resolution

Energetic Self-Starter

Exceptional written and oral communication skills

Strong organizational skills

Courteous demeanor

Reliable and Punctual

Exceptional Leadership Skills

PROFESSIONAL EXPERIENCE

PHARMACY SERVICES REPRESENTATIVE COODINATOR, KELSEY-SEYBOLD CLINIC

March 2014–Present

Acknowledge and greet all patients upon arrival. Receiving written prescriptions from patients and obtain demographic and profile related information. Responsible for assisting all patients at point of sale while executing a high level of customer service. Answering incoming calls, Data entry and directing calls to appropriate departments within pharmacy. Filing, retrieving, and maintaining prescriptions. Maintaining an adequate cash supply for all registers and logging insurance signatures by fill date. Cross-train and aid additional representatives as needed. Order and receive OTC items by checking the accuracy of the delivery then breaking inventory into sections for stocking. Interact with all patients and retail buyers regarding complaints and expediting orders. All other duties as needed or required.

DEPARTMENT MANAGER, CVS PHARMACY

September 2005 – March 2017

Lead others and work effectively with store crew. Supervise, assign, and direct activities of the store’s crew. Effectively communicate information to store crew and supervisors in an open and timely manner. Support store manager with actions plans for operational and service improvement. Assist customers with their questions, problems, and complaints. Provide colleagues personalized customer service feedback and coaching. Execute payments of outside vendors as appropriate. Deliver deposits and secure change from the bank and maintain a balanced fund. Process and finalize payroll. Develop sales/hours forecast, Verify and document billing for merchandise. Schedule daily and weekly activities; prepare weekly work schedules based on stores budgeted hours. Prepare, complete and distribute reports and records: paid out summary, accounts payable, cash discrepancies. Train, develop, and evaluate crew members and supervisors. Execute all necessary documentation for human resources. Conduct performance appraisals for all directly assigned personnel. Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans. Other duties as needed.

ADMINISTRATIVE ASSISTANT, ABNIX SLEEP STUDY

January 2013 – March 2015

Provide support for assigned faculty members, including preparation of educational and research materials, reports, correspondence and CV’s. Make travel arrangements and prepare expense reports. Arrange teleconferences and meetings, including booking rooms, catering, and equipment. Maintain faculty calendar and office files. Order supplies and distribute mail. Maintain records, prepare reports and correspondence, make arrangements for, reimbursement and track related travel. Answer all incoming calls and direct calls to appropriate department. Provide support for departmental activities (staff development, internship programs, catering) as requested by faculty. Provide back-up support for other faculty in the department during absence or to alleviate workload. Other duties as assigned or needed.

EDUCATION

HIGHTOWER HIGH SCHOOL —HOUSTON, TX —HIGHSCHOOL DIPLOMA

Graduation: June 2001

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