Retail Sales Customer Service

Jeffrey Yarboi

Halifax, Nova Scotia 782-***-**** ***************@*****.***

Professional summary: Experienced retail sales professional specializing in clothing and accessories. Adept at organizing storefront inventory to enhance the customer experience and promote sales of new products. Proficient at reading inventory sheets, maintaining accurate records, and managing a team of staff in a positive and professional environment.

Work Experience

Maintenance officer

Sandman Signature Dartmouth Hotel and Suites Feb. 2024-Present

Maintain the hotel facility and related equipment safely and efficiently.

Manage repairs of electrical and electronic equipment, machine shops, and other technical systems.

Performs other duties as assigned by the Engineering Supervisor or Chief Engineer.

Maintain a strong focus on safety protocols and ensure compliance.

Retail sales associate

Hudson's Bay Company, Sydney, NS Oct. 2023-Dec. 2023

Hired as a seasonal employee to help manage the busy holiday shopping season

Learned the technical specifications for 20+ products in my department to serve customers effectively and connect them with the right product

Assisted in the department's organization and cleanliness to ensure a positive customer experience

Recognized as one of the top 5 sales associates for the holiday 2023 season

Customer Service Representative

IO Solutions

Made changes to customers' accounts.

Handled returns and exchanges.

Addressed billing concerns. Kept records of customer interactions.

Customer Service Specialist

Enterprise Insurance Company. Jan. 2017-Aug.2023

Displayed strong organizational skills while managing multiple projects simultaneously.

Developed effective relationships with customers through active listening, problem solving and follow up communication.

Managed social media accounts to respond quickly to online inquiries from customers.

Sales Manager

Assure Advisors Company Ltd. Dec. 2017-Aug.2023

Created and executed strategic sales plan that expanded our customer base and extended the company's global reach.

Met with potential clients and grew long-lasting relationships that addressed client's needs and provided optimum solutions to their problems.

Recruited sales representatives, set objectives, train and coach them, and monitor their performance within set times.

Administrative Coordinator/Front office agent

First Insurance Company June 2020-Dec. 2022

Scheduled meetings for executives and generate reports.

Managed organization office documents.

Executed presentations effectively with exceptional interpersonal and communication skills.

Certification

Certificate in Retail Management

Salesforce Community College, Accra, Ghana Jan. 2018-Sep. 2018

Education

Ghana Institute of Management and Public Administration Sept. 2017- Jun. 2019

(Project & Risk Management)

Accra, Ghana.

University of Ghana, Legon Sept. 2010- Jun. 2014

(Finance & Accounting)

Accra, Ghana

Skills

Effective customer service skills

Leadership

Creative problem-solving skills

Organizational skills

Attention to detail

References

Available upon request.

Contact this candidate