Jared Fischer

ad487h@r.postjobfree.com 303-***-**** Raleigh, NC

SUMMARY

Seasoned IT professional with 15 years of experience, adept in business analytics and cross-functional team collaboration. Skilled in technology infrastructure, project management, and customer requirement analysis. Seeking a Customer Success Specialist role to leverage expertise in aligning product specifications with client needs and ensuring successful technology implementations.

WORK EXPERIENCE

USDA/USFS

Business Analytics/It Support Jul 2022 - Jul 2023

• Analyzed customer needs and translated them into detailed product requirements and specifications for technical teams to follow.

• Collaborated with engineering and cross-functional teams to establish effective implementation strategies and timelines, ensuring alignment on product objectives.

• Synthesized information from various sources, resolving discrepancies and effectively communicating findings for stakeholder review and approval.

Banjo Properties in The Triangle Raleigh, NC.

Technology Director 2020 - 2022

• Managed subcontractor operations, ensuring adherence to schedules and deadlines while maintaining high standards of work quality.

• Oversaw financial aspects of projects, delivering outputs within allocated budgets and established timeframes.

• Established and maintained effective technology infrastructure to streamline communication between office and field personnel.

Truist Financial Raleigh, NC

Infrastructure Engineer Jul 2021 - Jul 2022

• Configured user, device, and line settings using CUCM, CER, Auto Attendant, and Unity tools to enhance communication infrastructure.

• Managed a large-scale user migration project, employing Bulk Administration tools to effectively handle system configurations for thousands of users.

• Developed ServiceNow reports, widgets, dashboards, and trends to monitor and troubleshoot system configurations, ensuring optimal performance and user satisfaction. Town of Apex Apex, NC

IT Support Analyst Apr 2021 - Jul 2021

• Implemented a company-wide transition to Microsoft Teams, enhancing team collaboration and communication efficiency.

• Overhauled conference room technology, leading to improved meeting broadcast capabilities.

• Provided technical support for hardware, software, and configuration issues, while also managing account setups for new users.

US Department of Education Denver, Colorado

Tier II Desk Support 2016 - 2019

• Administered key technologies, including Microsoft, Cisco, Citrix, and VMware, while developing and implementing best practice support procedures.

• Diagnosed and resolved a variety of network, system, and software issues, effectively translating technical language to ensure user understanding.

• Maintained technical support systems and network servers, provided troubleshooting to enhance desktop operations, and managed inventory logistics.

Caroway Consultin, LLC Evergreen, Colorado

Technology Consultant 2015 - 2016

• Delivered expert guidance on audio and video solutions for both residential and commercial clients, ensuring personalized technology systems met diverse requirements.

• Managed home automation projects, including the installation and programming of network devices, Wi-Fi, and security systems, contributing to enhanced property functionality and safety.

• Conducted comprehensive troubleshooting and diagnostic processes to resolve software and hardware issues during equipment implementation, ensuring reliable system performance. CTAP LLC Lafayette, Colorado

Systems Analyst 2012 - 2015

• Managed IT support operations, ensuring seamless functionality across corporate and multiple remote locations.

• Conducted comprehensive evaluations and maintenance of legacy software systems, while facilitating the successful adoption of new software through targeted staff training.

• Developed and executed ERP strategies tailored to a high-value oil company, integrating Microsoft NAV Dynamics to optimize asset management.

Harrison Home Systems Golden, Colorado

Lead Installer 2011 - 2011

• Spearheaded installation projects for high-end integrated home systems, ensuring seamless integration of audio, video, and security solutions while consistently delivering exceptional customer service and technical guidance to clients.

King Systems LLC Lakewood, Colorado

Lead Installer 2008 - 2011

• Spearheaded a team of technicians at King Systems LLC, efficiently managing the installation of complex systems while ensuring adherence to quality standards and project timelines. EDUCATION

Fort Lewis College

Bachelor of Arts in Anthropology

Durango, Colorado

2000

Colorado Mountain College

Outdoor Recreation Leadership

Leadville, Colorado

1995

National Outdoor Leadership School Mount Vernon, Washington 1997

CERTIFICATIONS

Active 6C Security Clearance (Non-Military Public Trust), Homeland Security October 2018 - Expires October 2023

Image Science Foundation (ISF) Certified, Runco Academy None Netstreams Digilinx 401 Training, Austin, Texas None RTI Integration Designer Training, Nashville, Tennessee None SKILLS

MS Windows • MacOS • Agile • Waterfall • Sharepoint • ServiceNow

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