Kamiliah Ligon

*** * ******* ***** *****, Auburn, 36832, AL (US)

ad4878@r.postjobfree.com

334-***-****

Professional Summary

Orderly and committed administrative assistant also customer service offering over ten years of solid skills in customer relations and resilience to handle challenges of fast-paced professional and banking environment. Bring detailed oriented anf decisive nature with sound judgement, good multitasking abilities and a self motivated personality. Comfortable working alone or with teams to accomplish on time assignments. Very good engaging with people making them smile. I do know my way with a computer very skilled with that also as well. Provide good customer service to the people.

Employment History

My job were to help members with their drug cost and coverage. I also had to tell the members about their deductible and out of pocket. Members call in each and everyday to get information about their policy so thats was my job to help and provide the information that the members would need to know. As a customer service rep i did have to utilize the work instruction and the CIF. My job were to use the work instruction on every call for every task the member were calling in about and for. For example, Michael Collins calling into refill his medication ozempic 2.5mg i would have to pull the work instruction up to follow the steps to place that order refill. The member needed to check drug coverage on mounjaro 2.5mg i then run a test claim to check if the medication is coverd through the insurance. I did have to transfer prescriptions from retail to mail order if the member wanted me to do that. Customer Service Representative, Continuum Global Solutions . Dallas, Texas

May. 2023 - Apr. 2024

Receptionist, Foot care clinic. Auburn, Alabama

Feb. 2021 - Sep. 2022

Communication

Customer Service

Client Relations

Data Entry

Computer skills

Paper Processing

Scheduling

Skills

M job at the clinic were to set up appointments reschedule appointments call to remind the patients of their appointments. I did have to file papers and also redo the papers that did have errors. The clinic i did work at require me to do a lot of cleaning so i also had to do that as well too. I had to call in prescriptions for the member at the patient local pharmacy as well and if the patient wanted his or her prescription sent to a mail order pharmacy i would also call that in as well too.

Education

Walden University, Minneapolis, Minnesota

Bachelor of Science, Social Workers, Present

Ultimate Medical Academy, Tampa, Florida

Associate of Science, Medical Assistant, May. 2023 Penn Foster College, Scottsdale, Arizona

High School Diploma, Diploma, Oct. 2021