Restaurant Server Customer Service
Resume:
Miguel Pacheco
Greenbelt, MD *****
***********.**@*****.***
Authorized to work in the US for any employer
Work Experience
Restaurant Server
LAPERAUX FRENCH BISTRO - Germantown, MD
January 2024 to Present
Greet guests, take them to their table, start them off by mentioning our daily specials, soup du jour, guide them to our wines/cocktails, sell either sparkling or still water, sell starters, take their main order, fully pre buss their table, sell dessert, espresso products and make sure they review our restaurant. We have no busser, hostess, food runner so we work harder for our customers. Restaurant Server
The Walrus Oyster and Ale House - National Harbor, MD March 2015 to October 2023
Fast, efficient, responsible, team player, always seeks for reviews for our company to grow in every aspect, full focus on tables, big on pre bussing, highly dedicated to customer service, multi-tasking is my 1st priority in a $800k+ a month in sells restaurant, top in Yelp reviews from servers at the National Harbor not a single bad one (i can prove it) experienced in fine dining (started my 1st serving job at Ritz- Carlton Hotel Washington, DC Jockey Club) worked 5 years at an upscale country club in Rockville, MD, 5 star hotels, current doing on call banquet server at Lakewood Country Club, bilingual English/Spanish. Hands on when it comes to our business to succeed. Only thing is I'm tattooed which I wish it doesn't cause any inconvenience <--read that part. Otherwise I'm here to upsell. You won't regret having me. Familiar with TOAST, Jonas, Micros systems. I've also been a server trainer and have transportation a SUV to be more specific
Bonus: nonsmoker so no cigarette brakes!
• NOTE! I have visible tattoos (nothing on the face) that can't be covered (not religious nor offensive just art which makes guests to have a longer conversation/experience) if your company policy is ok I'm available for interview. Thank you and I won't disappoint. Education
Hollywood High School - Hollywood, CA
March 1997 to October 2000
Skills
• Aloha POS
• Serving Experience (10+ years)
• English
• Spanish
• Banquet Experience
• Upselling
• Fluent
• Able to multitask at any busy restaurant. Experienced team member with a background in casual and fine dining.Top Yelper from previous job at the National Harbor. Fast, friendly, efficient and always willing to learn new tasks. Responsible even when not feeling well i still come in. Double covid vaccinated. (10+ years)
• Micros POS
• Toast POS (10+ years)
Certifications and Licenses
Food Handler Certification
Assessments
Food service: Customer situations — Proficient
November 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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