Customer Service Sales Staff
Resume:
Nicholas Jackson
Kansas City, MO *****
**********@*****.***
My immediate career goal is to become a manager and have an substancial influence on fellow employees. Teach the employees the right method on how things are done, corrective actions that should be taken, and thech them everything I learned so when I advance, they can advance. Being a former team leader taught me such skills to provide dedicated service to all employees and customers. Authorized to work in the US for any employer
Work Experience
Flooring Installation Process Coordinator
Nebraska Furniture Mart Inc. - Kansas City, KS
September 2015 to Present
Convert all measure plans to a PDF file and post to the installation shared drive. Print all measure plans. Be available to assist installers for any issues associated with measures. Address any concerns/ questions about specific issues. Begin processing measure plans. Maintain customer order associated with measure plan and update with exact totals as listed on said measure plan. Enter any pertinent notes from measure agent to sales staff and or installer. Identify measure agent errors and forward any errors to appropriate admin for tracking. Communicate with measure agents as necessary to get missing information. Communicate with sales staff to get necessary information missing from sales order. Process all calls. Train sales staff on installation specific info as necessary. Assist in training of new measure agents as needed. Act as liaison between sales, service and installation when resolving installation issues. Become certified in all machinery including the forklift, reach truck, cherry picker, pole truck, and tug machine.
Departing Supervisor
Home Depot - Kansas City, MO
May 2013 to September 2015
Responsibilities
Do the inventory replenishment in the morning. Stock, zone respective department. Show excellent customer service and give customers a explanation on how to fix what they need. Proficient in doing special order sales in millwork, plumbing, electrical, inside garden, appliances, and flooring. Count stock on the floor and in the top stock area. Make labels for product that had it missing or torn. Do cycle counts on sunday which requires to count and bill out product that is either missing or found. Do the monthly price audit which is scanning all the product in the department to ensure the prices are right. Give cashiers general information on what product is, where it is located, and the item number of the product. Load and help customers lift heavy objects into their car. Give great customer service by cutting their wood, electrical wire, pipe, and shelving. Give out work list for associates, ensure that it gets completed. Order the department, produce sales and increase sales profitability. Sales Specialist
Lowes Home Improvement - Shawnee, KS
March 2006 to May 2013
Responsibilities
Do the inventory replenishment in the morning. Stock, zone respective department. Show excellent customer service and give customers a explanation on how to fix what they need. Proficient in doing special order sales in millwork, plumbing, electrical, inside garden, appliances, and flooring. Count stock on the floor and in the topstock area. Make labels for product that had it missing or torn. Do cycle counts on sunday which requires to count and bill out product that is either missing or found. Do the monthly price audit which is scanning all the product in the department to ensure the prices are right. Give cashiers general information on what product is, where it is located, and the item number of the product. Load and help customers lift heavy objects into their car. Give great customer service by cutting their wood, electrical wire, pipe, and shelving.
Sales Associate/Customer Service
Walmart - Kansas City, MO
June 2001 to August 2008
Responsibilities
Click to edit position descriptionRetail
Show excellent customer service. Order the dairy department, which include milk, eggs, yogurt, and anything perishable. Rotate stock and throw away all expired items. Check in all the milk in the early morning.
Check the backroom for frequent out of stocks. Use the ordering gun to replenish the backroom and order to stock the shelves on the sales floor. Go down to my claims department to do my damages and throw aways and get credit for certain perishable items. Keep the department fully stocked and rotated at all times. Unload the frozen, dairy, deli, and produce trucks and put them in their respective areas. Cash out customers on the front line and push carts into the store. Teach the incoming employees how to rotate, pull the truck, and keep everything stocked. Made sure to involve the new employees in the ordering process, damage process, and the check in procedure. Backroom Associate
Target Corporation - North, MO, US
August 2004 to March 2006
Retail
having a lift machine certification and a scanning gun, take the product off the truck and go to the designated location, scan the box barcode and put the product inside the box. Once the store is open, we pull stock from different locations in the backroom and stock the merchandise on the sales floor. Help customers on the sales floor and ensure they were satisfied with our brand of service. Cook
Pizza Hut of North America Inc - Kansas City, MO
July 2000 to June 2001
Food and Beverage Production
Job duties were to prep pizza dough for the next morning for the buffet bar. Do the nightly drops off the register. Wash the make area, dish area, mop the front and back hallways of the store. Starting the shift by restocking all the condiments on the make table and rotating stock in the cooler. Take telephone orders from customers. Begin prepping dough for the next day business to ensure we have enough pizza. After prepping the dough, head to the make table and begin making pizzas from customers orders. At the end of the night, throw away the trash, break down the make table, and wash all the dishes. After ensuring that is down, count down all the money in the cash register, make the nightly drop
Cook/Cashier
Mcdonald'S Restaurants Pte. Ltd - Kansas City, MO
June 1997 to July 2000
64127
Food and Beverage Production
Show excellent customer service, prep service area and stock the front line counter as well as the drive thru area. Clean and wipe down counters, friers, sweep and mop all areas. Maintain enough product for customers to be satisfied.
Being the only cashier that had the most seniority, I had to train the incoming cashiers on the register as well as the drive thru machine. Taught and explained to the cashiers how excellent customer service should always be. Showing the trainees the procedures on how to clean, handwashing, and cross contamination.
Cashier, Cook, Drive Thru Runner and Order Taker,
Education
vocational in automotive technology
Raytown South High School - Raytown, MO
September 2000 to May 2001
Skills
• Warehouse experience
• Basic math
• Reach Truck
• Order Picker
• RF Scanner
• Heavy Lifting
• Materials Handling
• Pallet Jack
• Order Picker
• Forklift
• Order Picking
Additional Information
SKILLS
Plumbing Certification Expert
Electrical Certification Intermediate
Inside sales Expert
Inside Lawn & Garden Intermediate
Lumber & Building Material Certification Expert
Cash Handling Expert
Overnight Stocking Associate Expert
Forklift Operator high-paced Production Expert
Product Service Associate (P.S.A.) Expert
Cook Expert
Millworks Certification Intermediate
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