Store Manager Customer Service

LIZ

POOL

PROFESSIONAL SUMMARY CONTACT

Dedicated leader with extensive expertise in policy and procedure 1627 Moll St, North

administration, recruitment and hiring practices and employee retention. Tonawanda, NY 14120

Proven capability to continuously improve ser vice levels, streamline 716-***-****

workflow processes and augment profitability. Fosters benchmark results *********@*****.***

though excellent team development, motivation, and mentorship abilities.

SKILLS

EXPERIENCE

• RECRUITMENT LIFE CYCLE

Rite Aid, Amherst, NY, Jun 2023 - Current

• CULTURE DEVELOPMENT

Retail Training Store Manager AND TEAMBUILDING

• Worked on District Pod team to support hiring, training, and performance • POLICY MAKING AND

management in Region. ENFORCEMENT.

• Certified as a Trainer to take New Store Management though Rite Aid • TRAINING AND

training curriculum. LEADERSHIP

• Reviewed monthly Profit and Loss (P&L) statements to identify areas in DEVELOPMENT

need of improvement. • PERFORMANCE

• Ser ved as a Mentor within the Region, working with other Store Managers ASSESSMENT

to resolved problems, provided open communication and recommended • CUSTOMER SERVICE

discipline and terminations. MANAGEMENT

• Oversaw daily operations with practiced eye, focusing on efficiency, team • PERFORMANCE

collaboration and process improvements. EVALUATIONS

• Analyzed store reports to evaluate performance, increase sales, and reduce • OPERATIONS MANAGEMENT

controllable expenses.

• Developed employee strengths to improve engagement and remain

competitive.

• Partnered with district leadership to support district to smoothly

implement new policies and procedures.

• Promoted team-oriented culture with common sales, ser vice and

productivity goals.

SPoT Coffee, Buffalo, NY, Jun 2022 - Jun 2023

Human Resources Manager

• I recruit top talent and lead candidates throughout hiring process, from

initial contact to offer acceptance.

• I focus on sharing the culture and mission and values of the company

during new employee orientations and on-boarding to excite my new hires

and help them thrive in their new roles.

• I ser ve as a subject matter expert for employees when navigating benefits

systems, helping them navigate portal and learn what benefits are

available to them.

• Coordinated and administered employee compensation, insurance and

other benefits making sure all benefits site are updated and reflect current

offerings.

• Maintained department records and updated files with current employee

information.

• I ser ve as a partner for management helping them assess their employees

performance and collaborate on performance evaluation or actions plans

to help team members achieve success in their roles.

• I created a variety of HR organizational policies and procedures to support

business needs, create structure, and support employee recognition

• Oversaw the consistent and fair discipline of all company employees,

including performance improvement strategies and staff terminations.

• I built a relationship with Union labor organizations to negotiate favorable

bargaining agreements to balance company staffing and budgetar y

requirements.

• Responded to inquiries from managers regarding paychecks, vacation

balances, entries, pay adjustments and bonuses. I made my self available

to answer inquiries from managers regarding employee paychecks and

payroll.

• Reviewed time-sheets for accuracy and flagged errors to gather additional

information or correct data.

• Verified payroll and processed batches with correct time amounts,

reimbursements and bonuses.

• Created or updated payroll records by entering changes such as

exemptions and insurance coverage.

Starbucks, Amherst, NY, Aug 2020 - Jun 2022

Training Manager

• I prepared, conducted and evaluated training programs to support staff

changes, company growth and expansion activities.

• I developed an internal training program to address competency gaps and

organized programs to meet specific learning needs to ensure all trainees

could be successful in their new roles.

• I organized group activities to build self-esteem, motivate individuals and

improve communication skills bringing the company culture, mission, and

values to life.

• I coordinated and executed training for all promoted A ssistant Managers

and external hire Cafe Manager's. Leading them through a 8 week training

plan focused on Starbucks core Store Manager Competencies and ser ved as

a mentor once placed in their own locations.

• I led a training store for the Buffalo area, coordinating training for up to 8

new hires per week . Managing the onboarding and training schedules of

each New hire as well as monitoring performance of trainers, while

operating an active Cafe with Gross profits over $55k a week .

Starbucks, Amherst, Store Manager, May 2017 - Aug 2020

Store Manager

• Developed team-based culture with shared strategies and goals and strong

performance-based initiatives.

• Tracked labor, sales and inventor y and managed operations to maximize

returns.

• Led training and onboarding programs to assist new hires with meeting

targets.

• Monitored team members in action to identify performance issues or skill

gaps requiring retraining.

• Inter viewed, hired and onboarded new staff to stay on top of business

demands. Coordinated training plans to provide on-the-job-training.

• Managed daily deposits, payroll administration and resource allocation.

• Worked with Area and Regional Leaders to to address operational needs

and areas for growth.

Starbucks, Feb 2012 - May 2017

Shift Supervisor - A ssistant Store Manager

• Motivated team to deliver quality ser vice while promoting energetic and

collaborative environment.

• Handled escalated complaints with swift acknowledgement, expert

conflict-resolution and creative problem-solving.

• Addressed schedule deficiencies and contacted unscheduled employees to

fill shifts for unexpected absences.

• Mentored team members in company products, policies and ser vice

standards.

• Evaluated employee skills, built staff teams and executed performance

reviews.

EDUCATION

March 2004

Cosmetology Degree

Continental School of Beauty

Contact this candidate