Valentine P Vavasis

*** ******** *** * ** Petersburg FL 33707

727-***-****

ad484k@r.postjobfree.com

SKILLS

● Microsoft Suite (Office, Excel,

Outlook) ● Inbound and Outbound Calls

● Customer Service

*Lead Perfection

*Hatch

*Sales

*collections

DIrect Remodels 07/24/2023 to Present

Outbound calls appointment setter 200 calls per day confirming appointments, educating the prospects on the products and how they would benefit from them.

Home Performance Alliance 11/2022/ 07/22/2023

Outbound and Inbound calls Lead generation, Intake coordinator, Inside sales, appointment setting Educating prospects on the product and setting appointments for their estimates PODS Enterprises LLC – Tampa, FL 03/2019 to 11/2022 CSR/Billing Specialist

● Assisted callers with informational inquiries about properties, reservation changes, account information, billing concerns, provide resolutions for customers, rental rate adjustments.

● Ran daily reports, weekly reports, and monthly, filling out contracts with customers. ● Calling dispatch and speaking with the Storage center market managers Reviewing client accounts if needed. ● Transferred urgent customer calls to the correct department and handled any issues in a timely manner. ● Assisted with Accounts Receivable, billing, and collection.

Macys 06/2018 – 03/2019 Credit Operations

● Answered Inbound calls regarding Macys credit card and taking credit card payments. ● Checked customer’s Macy credit card status and explained to the customers its benefits and interest rates. Iron Bow Technologies 10/2016 - 06 /2018 Customer Service for CareFirst BCBS

● Taking inbound calls, outbound calls 80 calls per day with billing and claims.

● Provided up-to-date information to policyholders, regarding benefits, billing, and authorization. ● Calculate members rates and compare them to other policy rates and benefits. E-Tele Quote 08/2015- 05/2016 Sales Agent Licensed 2-40

● Enrolling customers into Medicare advantage plans and making an average of 150 calls per day. ● Went through different carriers in order to provide the client with the best coverage available. ● Calculated premiums and established payment method; received customer payments and issued receipts.

● Performed administrative tasks, such as records maintenance, document preparation, policy renewals, and insurance quotes.

Minuteman Health 09/2014 - 03/2015 Insurance Sales Agent

● Enroll Medicare recipients into health plans by probing to find which benefits will meet their needs, and simplifying multifaceted plans for a better consumer experience.

● Remain compliant with Medicare guidelines and accurately present disclosures amongst different states. ● Call on policyholders to deliver and explain policy, analyze insurance programs and suggest additions or changes, or change beneficiaries.

● Made 180+ outbound calls and answered billing-related questions. Humana, Florida Blue and Coventry 10/2013 - 03/2014 Insurance Agent

● Made 180+ outbound calls daily and answered any renewal, billing, or enrollment issues. ● Conferred with clients to obtain and provide information when claims are made on a policy ● Examined plans for specific medication coverage and doctors accepting the plan.

● Investigated denied claims for the possibility of reimbursement to clients. Ultimate Medical Academy 02/11 to 09/2012 Admissions Advisor

● Made 200+ outbound calls to prospective students.

● Helping enroll students in available classes.

● Assisting students regarding first-day login credentials. HUMANA 08/2009 – 07/10 Licensed Agent/CSR

● 150 combined calls from both Inbound and outbound calls regarding health insurance-related questions. ● Provides continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications.

● Provides death benefits by delivering policy proceeds; reassessing client needs. CCS Medical 08/2008 – 08/2009 Customer Service Representative

● Provided support with processing prescription claim adjudications to the health plan for member patients. ● Reviews internal databases to complete accurate and timely follow-ups on pending and inactive claims. ● Promptly answered patients' billing and medical questions with strict adherence to confidentiality agreements, HIPAA, and policies, and procedures.

EDUCATION

Florida Metropolitan University 2005 Associate of Science, Network Administration Additional 60 credits towards my BA in Operations Management.

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