Mohammed Kamil

D*/** Sangam Vihar New Delhi -****80

Cell: +91-958******* Email: ad484b@r.postjobfree.com

Professional Summary

CCIE certified Cisco collaboration engineer experienced in designing and implementation of Cisco UC applications. Extensive background in Cisco collaboration architecture and implementation with specializations in UCCE, CVP, Voice Gateways, CUBE, CUC, CUCM, UCCX, IM&P, Cisco Telepresence endpoints, Cisco Conferencing solution for telepresence, Telepresence Management Suit, Video Communication Server, Cisco Expressway series, MRA. Cisco UC Security like Secure SIP Trunk, TLS, SRTP, UC Encryption, UCCE IPsec.

Core Qualifications

CUCM and CUC 8.x, 9.x, 10.x, 11.x, 12.x

Cisco WebEx Meetings, WebEx Calling, WebEx Video Devices, WebEx Contact Center.

Amazon Connect, Google CCAI ASR/TTS, Google Dialogflow.

Cisco IOS Routers 29XX, 39XX, CSR1000v.

UCCE components ICM, AW, CVP, CUIC, VVB, Finesse.

Telepresence components TMS, VCS, MCU, Expressway, Video Endpoints.

Well versed with protocols SIP, H.323, SCCP and MGCP.

Cisco UC/UCCE on UCS. Experience with virtualized Cisco UC applications using VMware.

Experience

Cisco UC/UCCE Engineer November 2018 - Present

Capgemini India Pvt. Ltd. Noida, Uttar Pradesh

•Planning projects implementation and delivery for Global Telephony and Contact Center Team.

•Coordinating projects with customers and other technology teams for the best customer satisfaction and timely delivery.

•Work on escalations from the team, both technical and customer escalation.

•Implementing new features and functionalities within Cisco Solution.

•Working on UCCE/UC Implementation, Migration & Upgrade of multi cluster shared infrastructure that consist of 80+ customers.

•Configure ICM scripts, CVP dial plan, Agents and IP Phone related Configuration.

•Responsible for performing Root Cause Analysis (RCA), identify configuration Issues and workaround guidance to get the Customers up and running quickly.

•Designed and deployed Cisco Call Studio script for Outage message recorder, Courtesy Call back and board number.

•Successfully upgraded and migrated PCCE servers from version 10.5 to 11.6.

•Analyze Cisco UC and UCCE logs while troubleshooting issues.

•Experience working on DialogFlow and AI technologies, Web service integrations, Telephony networks, voice protocols such as SIP and telephony endpoints.

•Single handedly installed and configured Duplex UCCE Lab infrastructure that include all UCCE components Router, Logger, PGs, AW, VVB, Finesse, CUIC, CUCM, Unity Connection and CVP.

•Working knowledge of WebEx Contact Center, Amazon Connect and Google CCAI.

•Implement GCP AI services with Cisco UCCE like TTS/ASR and virtual agent.

•Deployment of Call Studio applications for self service IVR.

•Engage with BU, TAC, OEM, and other Vendors.

Consultant Network Voice January 2017 – November 2018

Convergys India Pvt. Ltd. Gurgaon, Haryana

Part of the engineering team that implement voice solution for different clients on HCS infrastructure.

Worked on Cisco HCS infrastructure that include UCCE environment and provide implementation and support related to CUCM, Unity Connection, Voice Gateways, CUBE, UCCE, ICM, CVP and CUIC.

Configuration of Agents, Skill Groups, Teams, Labels, Call Type, Bulk Insert, Precision Routing, Device Profile, Extension Mobility, IP Phones, Users etc.

Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.

Create, correct and edit ICM, VRU scripts, Micro apps, ECC variable and User variables.

Network Engineer April 2015 – January 2017

Cisco TAC (Aricent Technologies) Gurgaon, Haryana

Responsible for picking priority cases within SLA and troubleshoot various Cisco UC products including CUCM, Unity Connection, Voice Gateways.

Handle customer’s escalations recreate customer’s network scenario in lab and provide practical resolution thus maintaining a higher satisfaction rating.

Configuration and Troubleshooting Unified Messaging/Single Inbox, Call Handlers, MWI, Digital Networking, Upgrade, Replication issues.

Analyze the Traces and Logs to troubleshoot different scenarios and finding the root cause.

Co-ordinate with the global network backbone team to report and document of new bugs found during troubleshooting, find fixes and work-around.

Senior Analyst April 2013 - April 2015

HCL Technologies Noida, Uttar Pradesh

Multi cluster environment including EMEA, APAC and US region.

Installation and configuration of CUCM, CUC, CME and Voice Gateways.

Configure Dial plan with calling restrictions by using a combination of Route Patterns, Calling Search Spaces, Partitions, Button Templates, Translation Patterns, Dial-Peers, Translation Rule and Translation Profiles.

Education

B. Tech - Electronics and Communication June 2008 – June 2012

Jamia Millia Islamia New Delhi

Certifications

CCIE Collaboration (No. 53689)

WxCC Expert (C14666)

CCNA Voice

CCNA

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned detail.

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