Breddy Cruceta

**** ***** *** *** **

Fort Lee, NJ 07024

201-***-****

ad4849@r.postjobfree.com

Professional Summary:

Results-oriented Application Support Analyst with over 20 years of experience in providing technical support for financial software applications. Skilled in troubleshooting complex issues, managing client relationships, and contributing to process efficiencies. Proficient in TLM Recon, SQL databases, and various operating systems. Fluent in English and Spanish.

Experience

Application Support Analyst

SmartStream Technologies, New York, NY

February 2000 – April 2024 (Layoffs due to position relocations.)

Provided 2nd level customer support for production and development environments, resolving high-priority incidents and reducing downtime by 20%.

Installed and configured TLM Control, Matching Engines, and Apache-based Service Mix modules, improving system performance by 15%.

Conducted training sessions for clients in English and Spanish, ensuring smooth implementation of Corona CS.

Specialized in TLM (Transaction Lifecycle Management) Recon, TLM Recs Premium, Treasury Confirmation Management, Aurora/Corona, and SSR Cash, FX, and Securities Equities and Holdings Reconciliation application support.

Installed WebSphere, WebLogic and JBoss Middleware components for internal environments.

Client Support Analyst

Management Data America, New York, NY

June 1998 – February 2000

Supported Management Data's flagship product Corona CS, serving clients including Bank of America and Credit Suisse First Boston.

Managed SWIFT's legacy back-office Cash Account Reconciliation software for banking clients across North and South America, reducing support tickets by 25%.

Provided hardware support for internal sales team, ensuring seamless operations.

Education

Bachelor of Arts in Computer Information Systems

Baruch College, New York, NY

1994–1998

Technical Skills:

Databases: Oracle, MSSQL, IBM DB2, Sybase

Operating Systems: Red Hat Linux, Unix (HP-UX, IBM-AIX, Sun Solaris), Windows 11

Programming Languages: Transact SQL, HTML, C++

Soft Skills:

Fluent in Spanish

Excellent communication and problem-solving skills

Volunteer for cleanup project of the shoreline in Edgewater NJ

Contact this candidate