Project Management Customer Service

Lawrence Joseph

Chicago, IL ***** 773-***-**** **************@*****.***

Hard-working and dedicated professional educated in Industrial Technology, Manufacturing Technology, Forklift Safety and Operation, and Culinary Arts. Highly skilled in physical labor, construction, inventory management, and project management. Proven track record of providing customer satisfaction, assuring health and safety, solving problems, increasing sales, and adding unique value.

Education

ASSOCIATE OF APPLIED SCIENCE LAKE LAND COLLEGE (MATTOON, IL)

· Concentration: Culinary Arts

· Topics: Disciplinary Expertise, Guest Experience, Wellness, Menu Operations, Culinary Leadership, Design/Aesthetics CERTIFICATE JANE ADDAMS RESOURCE CORPORATION (CHICAGO, IL)

· Concentration: Forklift Safety and Operation

· Topics: Driving and Steering, Handling Inclines and Close Spaces, Retrieving and Stacking Pallets, Chocking and Pedestrian Safety, Changing Propane Tanks, Using Battery Chargers CERTIFICATE REND LAKE COLLEGE (INA, IL)

· Concentration: Manufacturing Technology

· Topics: Machine Technology, Safety, Quality Practices & Measurement, Blueprint Reading, Introduction to Welding Processes, Employability Skills, Introduction to PLCs, Manufacturing Processes & Production, Maintenance CERTIFICATE KASKASKIA COLLEGE (CENTRALIA, IL)

· Concentration: Industrial Technology

· Topics: Industrial Safety, Manufacturing Processes, Industrial Troubleshooting & Repair, Electrical Safety Skills & Abilities

· Forklift Operation

· Construction

· Physical Labor

· Project Management

· Health & Safety

· Time Management

· Customer Service

· Collaboration

· Organization

· Inventory Management

· Detail Oriented

· Industrial Technology

Experience

INVENTORY ASSOCIATE, STOCKMAN, CASHIER WHAT'S YOUR BUDGET MAY 2015 - CURRENT

· Manage the balance of inventory amounts and material order frequency to prevent surplus or shortage of supply

· Provide excellent customer service by actively listening to needs and consulting on best solutions, leading to increased sales

· Train new team members on best practices for transaction operations, policies, procedures, and customer satisfaction

· Audit and maintain cash, credit card, and receipt accuracy

· Assess facility areas to assure health and safety compliance COOK, DELIVERY DRIVER, CASHIER WINGS OVER EVANSTON FEB 2013 – FEB 2015

· Safeguarded health and safety compliance by sanitizing preparation areas and equipment, managing appropriate food preservation, and safely operating all cooking machinery

· Developed and executed strategies to meet the expedited needs of customers

· Oversaw the ordering and inventory of food and supplies to meet optimal levels for expected demand CONTRACTOR SOLID GROUND CONSTRUCTION APRIL 2012 – FEB 2014

· Managed and planned projects to establish scope of work and secure customer satisfaction

· Reviewed job sites and renovation plans to align work with budgets, schedules, and applicable health and safety codes

· Facilitated inspections for permitting, code compliance, and final project close-outs Page 2

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