Felicea Louden

** ********* ***, ************, ******* 30134

470-***-**** ad483k@r.postjobfree.com

Seeking a position to utilize my exceptional customer service skills and ability to provide prompt and courteous service to customers to maximize revenue and customer satisfaction. Qualified by more than 25+ years progressive experience in customer service, planning and scheduling, and management. Proactive and results oriented. Solid communication and organizational skills and the ability to manage multiple assignments under extreme pressure while meeting tight deadline schedules.

●Ability to communicate effectively with internal and external vendors and customers.

●Excellent customer relations skills

●Planning and Scheduling

●Calendar

●Timekeeper

●Good research skills

●Adapts well to changes and priority level of duties.

●Strong Organizational skills

●Courteous demeanor

●Strong work ethic

●Telephone inquiries specialist.

●Resourceful and accomplished Office Assistant

Emory University Hospital, Atlanta, GA 2015-2022

Department Assistant / Access Coordinator-Nursing department

●Provides administrative support to Oncology Surgery/Transplant Nursing Division

●Support 1 Specialty Director, 5-unit directors, 3 CNS’s, 5 Nurse Educators, and 4 Nurse Managers

●Adjust work schedules to accommodate changing staff needs.

●Multi-tasking and the analytical ability to prioritize.

●Participates in programs and projects which support the goals and objectives of the division.

●Maintain records pertaining to unit operations including confidential personnel records, times sheets, financial accounting, budget, correspondence, supplies and equipment.

Participates in the orientation of new employees and provides computer training to divisional staff.

●Set up, organize, and maintain various departmental files according to Joint Commission

●Maintains timely delivery of materials, supplies, and equipment to ensure immediate availability of commonly used items.

●Maintains documentation related to delivery services while reporting any problems to the supervisor.

●Maintains purchase orders, verifies the accuracy of deliveries and related charges, and acknowledges the receipt of the items for invoice approval.

●Ability to evaluate and analytically solve problems.

●Schedule meetings, luncheons, conferences and other events.

●Submit expense reports and Capital Equipment Purchase Requests

●Handles routine correspondence and prepares appropriate email responses/outgoing mail.

Gwinnett Medical Center, Lawrenceville, GA 2013-2015

Unit Clerk-Rehab/Pulmonary unit

●Obtain patient's information upon arrival to unit.

●Maintain patient’s medical charts and update the charts with nurse’s notes in relation to patient vital statistics and progress.

●Inventories, orders and maintains office supplies and forms.

●Completes purchase requisitions and receives supplies.

●Acts as a liaison for the unit

●Medical Terminology

●Excellent communication and organizational skills

●Patient Charges

Eastside Medical Center Snellville, GA Dec 2008-2012

Unit Clerk- ICU

●Greeted and assisted guests, vendors, and employees

●Answered inbound calls and directed calls and handle escalated calls.

●Pickup incoming mail, stamp and mail outgoing mail w/postage meter, and distribute incoming mail.

●Assisted as needed.

●Assist in preparing materials for meetings and special events.

St. Joseph Medical Center South Bend, IN Dec 2000-2008

Registration /Medical Billing and Coding

●Fulfilled the important role of admitting patients to the hospital.

●Primary duties include initiating the medical record, both written and electronically.

●Obtaining thorough and accurate information for pre-registration/registration in a timely and efficient manner

●Working knowledge of medical insurance

●Collects on self-pay accounts, co-pay, and deductibles.

●Coordinate diagnostic testing.

●Quickly adapt to procedural changes

●Assist in scheduling appointments for patients, verifying appointments, referrals, authorizations, canceling appointments, and accounts for follow up.

●Maintains knowledge of chosen hospital estimation tools and other systems utilized by patient access.

Marion County Sheriff Department, Indianapolis, IN 1997 - 2000

●Used a computer aided dispatch system to determine priorities, nature and locations of emergency calls from the public requesting police, fire, and medical or other emergency services.

Education:

Medical Terminology Certificate

High School Diploma - Culver Community High School Rochester, IN

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