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Customer Service Medical Records

Location:
Lady Lake, FL
Posted:
April 24, 2024

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Resume:

TERRY A. WILSON

*****. SE **Th Flintlock Terrace

The Villages, Florida 33162

(C) 508-***-****

Experience:

NEWTON WELLESLEY HOSPITAL, Newton

MA

Privacy Specialist ( June 2012 —present )

- Coordinate and process patient requests for accounting

of disclosures, amendments, restrictions and general

privacy concerns and complaints.

«Provide quality customer service to patients, patient

representatives and guardians.

- Maintain all record keeping of complaints,

investigations, findings and actions taken for breach

and non breach categories.

- Conduct routine audits to assure appropriate access to

patient’s electronic medical records.

- Conduct periodically possible Identity Theft

investigations.

- Assist Privacy Officer and PHS Corporate Privacy

Manager to apply and transition corporate wide

privacy projects.

- Assist in the preparation of training tools and

presentations for employee educational sessions.

- Prepare and submit routine reports to external agencies

on both the state and federal level.

- Responsible for Amendment request that come through

the Privacy Office, make

Sure they are directed to the correct person in the

timely requirements.

- Participate Monthly Privacy & Security Committee

Meeting

« Help HIM Manager daily resolve Duplicate Medical

Records & Merging/ EPIC Database.

MEDICAL RECORD ASSOCIATES, Milton,



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