CHELSEA

JACOBS

910-***-****

ad4831@r.postjobfree.com

EXPERIENCE

JULY 2022 - PRESENT

ESTATE MANAGER, CREIGHTON ESTATES

• Successfully managed and cared for two children, ensuring their safety, well-being, and educational development.

• Oversaw all financial aspects of the home, including budgeting, expense tracking, and bill payments.

• Implemented efficient household systems and routines to streamline daily operations and maximize productivity.

• Collaborated with vendors, contractors, and service providers to maintain the home and coordinate repairs and maintenance.

• Conducted regular financial analysis and provided reports to homeowner, offering insights and recommendations for cost-saving measures.

• Monitored and reconciled bank accounts and credit card statements to maintain accurate financial records.

JULY 2020 – PRESENT

EVENT PLANNING COORDINATOR, HER CREATIVE DESIGN

• Manages administrative logistics of event planning, including contract signing, fee collection, event booking, and event promotions.

• Transform client visions into crowd-pleasing events that are executed flawlessly, within budget and to rave customer reviews.

• Demonstrates attention to detail, organizational strengths, and advances skills in negotiation and cost-cutting strategies to deliver events that consistently exceed client expectations.

• Designs event spaces, conceptualized themes, produces timelines, & evaluates event attendance and quality.

• Successfully collaborate with management on the development and implementation of new procedures that significantly efficiently streamlines the event planning and management process. OCTOBER 2017 – JULY 2020

AFFORDABLE HOUSING PROPERTY MANAGER, UNITED MANAGEMENT II

• Built and maintained a thriving community that catered to resident service needs and expectations.

• Motivated, engaged, and coached a team of 5 specialists to effectively market, lease, and operate at all levels.

• Maintained property occupancy by effectively retaining residents and successfully marketing to attract new residents; Administered HUD recertifications if applicable.

• Provided customer service to residents resolving any issues that may have occurred and coordinated with maintenance to ensure maintenance requests were completed in a timely manner.

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• Ensured that all property reported was completed in a timely manner (i.e., financial reports, marketing reports, etc.)

OCTOBER 2015 – OCTOBER 2017

CUSTOMER SERVICE SUPERVISOR, SYKES ENTERPRISES INC.

• Provided day-to-day leadership to ensure a high performance, customer service-oriented work environment, that supports achieving the department and districts mission, objectives, and values.

• Prioritized, assigned, evaluated, and supervised the work of all customer-service representatives.

• Provided coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.

• Assumes difficult and specialized customer service relation situations, involving upset and dissatisfied customers that required sensitivity and sound judgement.

• Oversaw and performed maintenance on the records of past due accounts, reviewed delinquent bill reminders, past due notices, and sets the dates for service shut-off for non-payment; supervises the process of returned items.

JUNE 2013 – OCTOBER 2015

SHIFT MANAGER, MCDONALDS

• Managed a team of 10-12 employees daily.

• Helped promote a positive image for the company’s name by ensuring all employees were showing exemplary customer service.

• Maintained high standards of customer service during high volume, fast-paced food operations

• Provided encouragement to team members, including communicating team goals and identifying areas for new trainings and/or skill checks.

EDUCATION

AUGUST 2022 - PRESENT

BACHELOR OF BUSINESS MANAGEMENT, FAYETTEVILLE STATE UNIVERSITY PROFESSIONAL DEVELOPMENT

• Occupational Safety and Health Administration 2013