Customer Service Case Manager
Resume:
CUSTOMER SERVICE
DESHAY
HUTCHINSON
CONTACT INFORMATION
**************@*****.***
OBJECTIVE
A highly motivated, dedicated, and goal-oriented individual who
would like to use my existing skills to be an asset to an agency or organization for potential growth
SKILLS
effective Communication
Active Listening
establishing Rapport
Computer literacy
EXPERIENCE
CRUISE SPECIALIST
Norwegian Cruise Line. Miami Fl May 2022 - Apr 2023
· assisted customers with Reservations
· modified reservations
· processed payments
· web log in / website assistance
· answered general questions
· completed training
· salary increase for
· outstanding post call survey scores
DASHER
Door Dash. Houston, Texas 2020 - Present
· Delivered orders while complying with Door Dash customer service and food hygiene policies.
· Used the Door Dash app to set availability, accept deliveries and locate customers.
· Maintained a 100% delivery completion rate with a 4.9/5 rating for customer service.
EDUCATION
BA SOCIAL WORK
Central State University. Wilberforce, Ohio
PROJECTS
Wesleyan Community Center
Intake Specialist / Case Manager
This agency is where I completed my field practicum for Central state
University. I interned for over 40 hours a week for a 6-month Time span learning all skills and assets in case management. I Perform initial assessment on new and returning clients. Answer, document, and resolve or escalate incoming telephone, fax, and email inquiries. Follow up with clients, providing key information and documenting interactions.
Obtain and suggest resources to clients
Verify eligibility, demographic, and cost information to determine needs and necessary activities. Basic Case Managing, Filing, creating and managing spreadsheets.
Maintains clients records by reviewing case notes; logging events and progress Monitors cases by verifying clients& attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening
Family Violence Prevention Center
Crisis Intake Specialist
Domestic Violence Shelter where I volunteered for several months shadowing a Cas manager role
I Performed the initial crisis intervention assessment, contacted clients on their application process and expected acceptance date. Gave resources to Clients on job and housing resources available. Hosted Groups for outpatient victims no longer in the program
Contact this candidate