Summary

Ayegba Sharon Ozavize

+1-929-***-**** ad4826@r.postjobfree.com Arlington 76014 TX - United States Focused Managing Director promoting more than 9 years of expertise successfully working for organizations in Telecommunication company (As Airtel Nigeria Franchise Owner) market. Highly knowledgeable in planning and implementing budgets, strategic initiatives and employee training programs. Known for exemplary team-building and project oversight skills. Gifted at working with all sorts of personalities. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Skills

Experience

01/2014 - 02/2023

Managing Director, Dakintol Telecoms Enterprises Limited - Lagos, Nigeria

Oversaw day-to-day operations of the company while coordinating with staff members. Developed action plans to ensure that all organizational objectives are met in a timely manner. Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.

Analyzed industry trends to identify opportunities for expanding market share. Monitored financial performance of the organization and initiated corrective actions as needed.

Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.

Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.

Contributed to profitability through expense control and pricing practices for products and services.

Transaction Processing

Regulatory Compliance

Customer Relationship Building

Drawer balancing

Account updating

Cash Handling

Exceptional customer service

Stress Tolerance

Cash counting

MS-Word proficient

Cost Control

Supplier Relationship Management

Vendor Relationship Management

Effective Communication

Interpersonal Communication

Teamwork and Collaboration

2024

Customer Service Tee Tech - Indianapolis, United States

Encouraged Team-work

Dealt with customers calmly, emphatically and professionally Listened attentively to customers

Went extra miles to provide solutions

Retained customers

Understood the products and services well to know what to tell customers Increased customers loyalty, satisfaction and acquisition 03/2009 - 03/2013

Bulk Teller, Guaranty Trust Bank Plc - Lagos, Nigeria Education And

Training

10/2013

Certified Customer Service & Telesales Professional, 02/2010

Master in International Relations,

02/2006

Associateship of The Chartered Institute of Bankers (ACIB). 03/2005

Bachelor of Science Banking And Finance,

05/1997

Secondary School Certificate Secondary School Certificate Customer Service & Telesales

Management

Houston Texas

International Relations

Lagos, Nigeria,

Professional Diploma in

Banking And Finance

Lagos, Nigeria.

Banking And Finance

Ogun, Nigeria

Ogun, Nigeria

TelemarketingDiploma.com

University of Lagos.

Chartered Institute of Bankers Nigeria (CIBN).

Olabisi Onabanjo University (OOU).

Molusi College, Ijebu-Igbo

Operated cash drawers and accepted payments for deposits or withdrawals. Maintained a neat appearance of teller station area at all times. Answered questions about banking services provided by the institution. Processed customer transactions accurately and efficiently in accordance with established policies and procedures.

Verified customers' identification, checked account balances, and answered inquiries regarding accounts.

Identified discrepancies between the computer-generated report and actual count of currency, coins, checks.

Balanced daily transactions to ensure accuracy of funds received. Adhered to security protocols such as verifying signatures on checks against signature cards on file.

Received cash from armored car services when necessary. Cross-sold bank products and services based on customer needs assessment. Ensured compliance with banking regulations such as Bank Secrecy Act and Anti-Money Laundering.

References PASTOR FEMI AWONUSI

Ondo State Teaching Service Commission

Ondo State, Nigeria

+234-803-***-****

MR. OKUNEYE BABATUNDE

Ogun State Teaching Service Commission

Ogun State, Nigeria

+234-706-***-****

Performed sales and support activities to meet client needs and maintain service levels. Participated in development activities such as product launches or promotional events. Organized marketing campaigns to promote new products and services offered by the company. Established performance standards and monitored progress towards achieving them. Liaised with senior leaders to recommend strategy and new initiatives based on in-depth understanding of business.

Developed rapport and instilled confidence with clients to develop credibility and earn trust. Cultivated deep understanding of market, customer and competitor landscapes to identify growth opportunities.

Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.

Cultivated strong relationships with customers through periodic meetings and follow-ups.

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