Customer Service Office Manager
Resume:
Deborah Moegel
Contact
ad4821@r.postjobfree.com
Houston, TX 77041
Profile
Goal-driven, patient-focused, and meticulous Executive Assistant with 5 years of office administration experience. Comfortable managing complex patient appointment, team, and personal scheduling tasks. Efficient office manager with a dynamic sense of clinic operations and team management
Key Skills
• Customer Relationship Management (CRM)
• Competitive and Trend Analysis
• Office/Clinic operations and management
• Comfortable working with Insurance and Medical Billing
• Outstanding Customer Service
• Fluent in German
Education
El Dorado High School
High School Diploma
Honors Society Graduate
3.7 GPA
May 2017
References
Renae Young
Former Marketing Director
Sequel Youth & Family Services
ad4821@r.postjobfree.com
Myles Banks
Project Manager
WestRock
ad4821@r.postjobfree.com
Experience
Clinic Office Manager
Sequel Family Youth Services Houston, TX August 2019 – Present
• Performed Patient intake, Insurance authorization, and scheduling
• Offered efficient clerical solutions to patients and their families, maintaining high customer service standards
• Created and maintained computer- and HIPAA compliant paper-based filing and organization systems for records, reports and patient documents.
• Developed administrative processes to achieve organizational objectives and improve office efficiency for the marketing and patient access departments
• Documentation, including interoffice correspondence, reports and presentations.
• Trained new staff and existing staff on computer systems and coordinated communication with system IT specialists.
• Worked closely with the marketing and sales team
• Gave tours to potential clients and patients, providing them a concierge-style experience throughout their assessment and intake process.
Office Assistant
WestRock Packaging Houston, TX June 2017 – August 2019
• Addressed incoming/outgoing calls and correspondence with outstanding customer service
• Assisted with the collection and analysis of client Experience data
• Invoiced clients with timely follow- up and appropriate documentation
• Offered translation support for German team & client correspondence
• Worked closely with Billing team
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