KeriAnn Pierce

Ottumwa, IA

ad481g@r.postjobfree.com

+1-641-***-****

KeriAnn Pierce experience appears to be concentrated in Administrative or Clerical / Admin, with exposure to Retail / Money Handling. KeriAnn Pierce has 20 years of work experience, with 4 years of management experience, including a mid-level position. KeriAnn has 2 years experience from working from home.

Assistant data entry clerk accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Superb independent worker who also functions well as a data management team member. Strong ability to handle multiple alphanumeric data entry projects with the highest degree of timeliness and efficiency.

Email Customer Service excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

#readytowork

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Subway - Ottumwa, IA

August 2023 to Present

Inventory

Scheduling

Deposits

Getting change from bank

Checking in inventory

Getting the store ready for the day

Customer Service

Dealing with any complaints

Taking care of verbal warnings and write up

Time Off

Time off - Fish Creek, WI

February 2023 to August 2023

Took time off to take care of my father. He was diagnosed with brain cancer. After a few months he decided to do hospice care until he passed away.

Shipping Clerk

Keurig Dr Pepper - Ottumwa, IA

April 2021 to February 2023

• Check in and out truck drivers in a timely manner using Carrier Point (logistics software used by Ryder)

• Accurately handle all transactions which in many cases are legal documents

• Assign drivers to doors to be loaded and unloaded

• Assign material handlers to load the trucks

• Complete the bill of ladings for drivers and get the proper signatures

• Maintain the office areas to include filing and cleaning duties as required

• Ensure compliance with safety codes, policies and procedures of the Company and standards established by Office of Safety and Health Administration

• Execute new approaches/procedures to effect continual improvements in the efficiency and effectiveness of the department and services performed Overnight Supervisor

Walgreens - Omaha, NE

December 2017 to May 2021

• Cash Office

• Counting the safe

• Ensure paperwork is done

• Cashier

• Stock the shelves.

• Reset departments when needed.

• Greeted customers in a sincere and friendly manner while quickly determining their needs.

• Recommended merchandise to customers based on their needs and preferences.

• Maintained knowledge of sales, promotions, policies regarding payment, exchanges and security practices.

• Contacted other store locations to determine merchandise availability.

• Prioritized helping customers over completing other routine tasks in the store.

• Assisted in the Pharmacy as needed.

Consultant

SceneSense - Omaha, NE

January 2019 to January 2020

• Recommended merchandise to customers based on their needs and preferences.

• Maintained knowledge of sales, promotions, policies regarding payment, exchanges and security practices.

• Informed customers about sales and promotions in a friendly and engaging manner.

• Recommended and helped customers select merchandise based on their needs.

• Responded to all customer inquiries thoroughly and professionally.

• Placed special merchandise orders for customers.

• Answered customer questions about product availability and shipment times. Data Entry

C&A Industries - Omaha, NE

April 2017 to December 2017

• Entered numerical data into databases in a timely and accurate manner.

• Added new material to file records.

• Researched data needed to complete tasks in a timely and accurate manner. Office Work at Apartment Complex

• Answered the phone and took messages.

• Added new material to file records.

• Typed, scanned, printed and filed paperwork.

• Write out work orders for apartment residents

• Accepted rent and gave out receipts

Receptionist/Security Desk

• Sign visitors in

• Signed and buzzed in vendors/contractors

• Greeted visitors

Owner

Urban Faerie Garden - Omaha, NE

October 2012 to June 2017

• Demonstrated use and care of merchandise.

• Maintained records related to sales.

• Verified that all customers received receipts for purchases.

• Developed positive customer relationships through friendly greetings and excellent service. Email Customer Service

Hayneedle - Omaha, NE

November 2016 to April 2017

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Made reasonable procedure exceptions to accommodate unusual customer requests.

• Addressed and resolved customer product complaints empathetically and professionally.

• Provided accurate and appropriate information in response to customer inquiries.

• Defused volatile customer situations calmly and courteously.

• Maintained up-to-date records at all times.

• Referred unresolved customer grievances to designated departments for further investigation.

• Resolved service, pricing and technical problems for customers by asking clear and specific questions. Consultant

Scentsy - USA

October 2014 to April 2016

• Informed customers about sales and promotions in a friendly and engaging manner.

• Recommended and helped customers select merchandise based on their needs.

• Responded to all customer inquiries thoroughly and professionally.

• Placed special merchandise orders for customers.

• Answered customer questions about product availability and shipment times. Customer Service

TeleTech - Omaha, NE

October 2015 to December 2015

• Effectively managed a high-volume of inbound and outbound customer calls.

• Addressed and resolved customer product complaints empathetically and professionally.

• Defused volatile customer situations calmly and courteously.

• Accurately documented, researched and resolved customer service issues.

• Mastery of customer service management systems and databases.

• Identified chronic customer issues by creating and maintaining customer complaint log.

• Resolved service, pricing and technical problems for customers by asking clear and specific questions. HR Supervisor Assistant, Backup Book Keeping, Cashier Home Depot - Omaha, NE

May 2015 to October 2015

• Facilitated all new-hire orientations

• Trained new cashiers

• Set up all new hires for the computer training about their new departments

• Greeted customers in a sincere and friendly manner while quickly determining their needs.

• Recommended merchandise to customers based on their needs and preferences.

• Maintained knowledge of sales, promotions, policies regarding payment, exchanges and security practices.

• Contacted other store locations to determine merchandise availability.

• Prioritized customers over completing other routine tasks in the store. Cashier

Costco - Omaha, NE

September 2007 to October 2012

• Greeted customers in a timely fashion while quickly determining their needs.

• Recommended merchandise to customers based on their needs and preferences.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

• Responded to customer questions and requests in a prompt and efficient manner.

• Engaged with customers in a sincere and friendly manner.

• Completed all cleaning, stocking and organizing tasks in assigned sales area.

• Built relationships with customers to increase likelihood of repeat business. Front End Supervisor

CompUSA - Omaha, NE

January 2005 to June 2007

• Counted cash drawers and made bank deposits.

• Interviewed job candidates and made recommendations

• Promoted from Cashier to Front End Supervisor within 3 months.

• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

• Made schedule for cashiers.

Education

None in Psychology

Augustana College - Rock Island, IL

August 1999 to February 2001

None in General

Creighton University - Omaha, NE

January 1999 to May 1999

Skills

• Word processing

• 45

• 60 WPM typing speed, 1100 10 key speed

• Maintains confidentiality, strong client relationships

• Works well under pressure, creative problem and conflict solver

• Dedicated team player but works well independently

• Strong organizational, listening, and exceptional communication skills

• Quick learner

• Accurate

• flexible

• detailed

• professional

• mature

• articulate

• well-spoken

• Sales Support

• Microsoft Windows

• Employee Orientation

• Operating Systems

• Computer Hardware

• Microsoft Outlook

• Technical Support

• Help Desk

• Computer Networking

• Technical Support

• Retail Sales

• Desktop Support

• Troubleshooting

• Customer Service

• Microsoft Windows Server

• Remote Access Software

• VPN

• Network Support

• Supervising Experience

• Telemarketing

• Typing

• IT

• Customer service

• Communication skills

• Problem management

• Time management

• Basic math

• Writing skills

• Computer skills

• Cash handling

• Sales

• Supervising experience

• Typing

• Interviewing

• Retail sales

• Telemarketing

• Cash register

• Human resources

• Clerical experience

• Remote access software

• Customer support

• English

• Technical support

• Help desk

• Desktop support

• Software troubleshooting

• Windows

• Operating systems

• Live chat

• Microsoft Word

• Sales support

• Research

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