SACHA CLEMENCE

PROFILE

Accomplished, high-energy professional with experience in Mortgage Processing, Underwriting, AML/KYC, Loss Mitigation, Loan Servicing, and Customer Service. Expert in team management and balancing multiple assignments while driving continuous improvement. known for exceptional communication and collaboration skills supported by an equally strong ability to win the trust and confidence of internal and external stakeholders. Also an established portrait photographer. EXPERIENCE

PHOTOGRAPHER/STUDIO LEAD, PICTURE PROJECT CLT — 2022–PRESENT Assist clients with great customer service, family and portrait photography, Design and create backdrops and photo rooms.

MORTGAGE LOAN PROCESSOR II, CROSS COUNTRY MORTGAGE — 2021- 2022 Manage daily pipeline to prepare loans for closing, Verify accuracy of documentation, Work with clients as well as loan officers to get loans to closing quickly and accurately; Ensure all necessary documents were in the file, research, and resolve customer concerns. MORTGAGE LOAN PROCESSOR II, ASSOCIATED BANK — 2021 - 2021 Manage daily pipeline to prepare loans for closing, Verify the accuracy of documentation, and Work with clients as well as loan officers to get loans to closing quickly and accurately. MORTGAGE LOAN PROCESSOR II, IBERIA BANK — 2020 - 2021 Manage pipelines to prepare loans for closing; Verify the accuracy of Application, Credit, and Collateral documents; Verify all required condition documentation has been received; Work with the loan officer and the underwriter to get a loan to completion and closing. PHOTOGRAPHER, PORTRAIT INNOVATIONS — 2018 - 2020

Work with clients to determine photography desires and needs as well as to build custom packages, portrait, and family photography.

KYC/AML ANALYST, NOBLE BANK - 2018 - 2018

Review client documentation for accuracy and completeness, and research clients and customers for any negative or money laundering activities. LOSS MITIGATION ANALYST, PHH MORTGAGE - 2014 - 2017 Worked on various process improvement projects, including JTAs, STPs, and SOPs. Update process flow for processing and underwriting; Process short sale and deed in lieu transactions.

DELIVERY EXCELLENCE SPECIALIST, NATIONSTAR MORTGAGE - 2013 - 2014 Worked on various process improvement projects, including JTAs, STPs, and SOPs. Update process flow for processing and underwriting; conducted OM training for team leads, and Ops Managers; conducted monthly assessments to ensure the job was running efficiently. OPERATIONAL EXCELLENCE SPECIALIST, JPMORGAN CHASE - 2010 - 2013 Reviewed all files completed by LMRs for accuracy and quality; Accountable for ensuring policies were understood and kept current; Completed initial evaluation of loans to determine eligibility; Assisted Operational Excellence team to drive improvements and increase LMR performance & quality; Processed workout packages to ensure all necessary documents were received.

LOSS MITIGATION SPECIALIST, WELLS FARGO HOME MORTGAGE - 2008 - 2010 Reviewed, interpreted, and trained staff on all guideline updates; Collaborated directly with agents and homeowners as a mediator for the investor; Ensured all necessary documents were in the file, researched and resolved customer concerns and provided counseling regarding appropriate alternatives to foreclosure while keeping within investor guidelines; Negotiated short sales based on corporate and investor guidelines; Chosen to implement the pilot program “Equator” allowing for more efficient processing of short sales.

SKILLS

Operational Excellence and Efficiency; Ability to communicate well in difficult situations, both verbally and written; Critical Thinking and Problem Solving; Loan Processing & Servicing; Portrait and Family Photography; Excellent Customer Service; Underwriting REFERENCES AVAILABLE UPON REQUEST

6636 Danbrook Park Drive Mint Hill NC 28227 United States 772-***-**** ad4812@r.postjobfree.com