Customer Service Representative
Resume:
AUDREY JACKSON
Ennis, TX *****
ad47ze@r.postjobfree.com
Proactive tech college graduate with a Certification in Radiology (3.5 GPA), with 15+ years of work experience. Aiming to leverage academic experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment to successfully fill the Customer Service Representative role at your company. Frequently praised as quality-oriented by my peers, I can be relied upon to help your company achieve its goals. Authorized to work in the US for any employer
Work Experience
X-Ray Technician
Total Point Urgent Care - Ennis, TX
May 2022 to Present
Xray Technician
CARENOW - Garland, TX
July 2020 to January 2021
• Take and develop diagnostic radiographs, using x-ray equipment.
• Maintain laboratory, research, or treatment records, as well as inventories of pharmaceuticals, equipment, or supplies.
• Maintain instruments, equipment, or machinery to ensure proper working condition.
• Collect, prepare, and label samples for laboratory testing, culture, or microscopic examination.
• Perform laboratory tests on blood, urine, or feces, such as urinalyses or blood counts, to assist in the diagnosis and treatment of animal health problems.
• Maintain controlled drug inventory and related log books. Insurance Verification Specialist
ALLIANCE RX WALGREENS PRIME - Irving, TX
October 2019 to February 2020
• Protect the security of medical records to ensure that confidentiality is maintained.
• Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
• Identify, compile, abstract, and code patient data, using standard classification systems.
• Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings. Registration Representative
METHODIST CHARLTON - Dallas, TX
August 2018 to December 2018
• Complete insurance or other claim forms.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
• Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
• Arrange hospital admissions for patients.
Admissions Specialist
TEXAS HEALTH SYSTEMS-PRESBY - Dallas, TX
August 2017 to December 2017
• Interview patients or their representatives to identify problems relating to care.
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
• Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
• Analyze patients' abilities to pay to determine charges on a sliding scale.
• Complete insurance or other claim forms.
• Arrange hospital admissions for patients.
Physician Office Representative-Lead
BAYLOR SCOTT AND WHITE - Dallas, TX
January 2017 to July 2017
• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Complete insurance or other claim forms.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Medical Front Desk Coordinator
TEXAS PAIN RECOVERY CENTER - Arlington, TX
September 2016 to December 2016
• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Transmit correspondence or medical records by mail, e-mail, or fax. Medical Customer Service Representative
MINIMALLY INVASIVE SPINE INSTITUTE - Dallas, TX
August 2014 to May 2015
• Answer telephones and direct calls to appropriate staff.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Maintain medical records, technical library, or correspondence files.
• Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
Education
College Certification
Skills
• Medical Imaging
• Medical Scheduling
• Insurance Verification
• Medical Office Experience
• EMR Systems
• Medical Records
• Customer service
• Medical terminology
• Microsoft Excel
• Documentation review
• Front desk
• HIPAA
• Conflict management
• English
• Microsoft Office
• Epic
• Patient Care
• Infection Control Training
• Anatomy Knowledge
• Office experience
• Microsoft Word
• Microsoft Outlook
• SQL
• ICD-9
• CPT coding
• Medical billing
• Medical collection
• Typing
• Communication skills
• Computer skills
Certifications and Licenses
CPR Certification
BLS Certification
Assessments
Customer service fit — Highly Proficient
September 2019
Measures the traits that are important for high-quality customer service. Full results: Highly Proficient
Medical terminology — Familiar
January 2021
Understanding and using medical terminology
Full results: Familiar
Attention to detail — Highly Proficient
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Scheduling — Proficient
June 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Logic & critical thinking — Expert
September 2019
Using logic to solve problems.
Full results: Expert
Customer focus & orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Management & leadership skills: Planning & execution — Expert October 2019
Planning and managing resources to accomplish organizational goals. Full results: Expert
Customer service — Highly Proficient
May 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Administrator — Proficient
May 2020
Personality and problem-solving skills
Full results: Proficient
Verbal communication — Expert
February 2021
Speaking clearly, correctly, and concisely
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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