JOHN LLOYD

Mission, TX *****

863-***-****

ad47yy@r.postjobfree.com

Committed software and machine specialist with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Software Installation

Application Support

Issue Troubleshooting

Technical Support

Customer Service

Performance Testing

03/2022 to Current

JPL.CONSULTANTS

Mission, TX

Owner

Assist customers needing software and/or machine training. Onsite assistance to machinery operators and programmers with the goal of improving performance, efficiency and cost savings.

11/2005 to 11/2021

PRIMA POWER N.A.

Arlington Heights, IL

Application Engineer

Communicated directly with customers onsite and through phone support to develop program training to resolve specific Ncexpress Software, Tooling, Shearing, and Laser Cutting problems with the goal of creating solutions for their production.

Optimized application process flow to improve performance on the CNC machinery. Identified, debugged and fixed system bottlenecks and problems for software and machinery. Promoted positive customer support during training experience and after application completion. Met with client teams to brainstorm about software updates, personnel training, proper tooling setup in software, and machine requirements.

Assessed project scope to identify necessary requirements so machine personnel and software programmers could increase their required production.

Trained and coached new hires and junior programmers sharing insight into ways to meet tight deadlines and improve overall efficiency.

Participated in negotiations between machine operators and software programmers. PRE ENGINEERING

Normandale Community College, Minneapolis, MN

APPLICATIONS ENGINEER

Onsite And In House Training

Worked and trained directly with Finnish Engineers, in house and onsite. Consistently maintained high customer satisfaction ratings. Completed 450+ Ncexpress Software and Machine Trainings. Worked and trained in USA, South America, Canada and Mexico. Team player with a very strong work ethic.

Strong Knowledge of CNC control, Fanuc18IP, 16IP, 840D, 10, 11, 12 series and Tulus controls. Expert knowledge of Turret Punch tooling, Mate and Wilson. SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

ACCOMPLISHMENTS

ADDITIONAL INFORMATION