Alicia Croley

**** ***** ***

Indianapolis,.com

317-***-****

EXPERIENCE:

Warehouse Associate- Amazon

Greenwood, Indiana

November 8, 2019 - March 30, 2023

● Lift heavy boxes from the conveyor belt.

● Bubble wrap items.

● Put packages in bags and put in tote for shipment. Assistant Manager/Cashier – Family Dollar, Indianapolis, Indiana July 17,2017 – September 1,2019

● Perform paperwork required for monetary transactions.

● Help with counting inventory.

● Answer questions regarding store and merchandise.

● Assure all staff is on task at all times.

● Unloading trucks and putting out all new inventory. Shift Manager -- Beach Bum Tans, Sarasota, Florida April, 2010 - January, 2015

● Answer customer inquiries or explain cost, availability, policies and procedures.

● Perform paperwork required for monetary transactions.

● Interview, hire, or train workers.

● Count inventory and order needed supplies.

● Resolve customer or employee complaints.

● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

● Operate washers and dryers.

Customer Service Rep -- CVS, Sarasota, Florida

● November, 2009 - March, 2010

● Answer questions regarding store and merchandise.

● Open and close cash registers, performing tasks such as counting money.

● Clean shelves, counters, and tables.

● Check to ensure that appropriate changes were made to resolve customers problems.

● Describe merchandise and explain use, operation, and care or merchandise.

● Applying all weekday sale stickers throughout the store. Shift Manager/Waitress -- Pizza Hut, Indianapolis, Indiana April, 2000 - April, 2005

● Count money and make bank deposits.

● Establish standards for personnel performance and customer service.

● Maintain food and equipment inventories, and keep inventory records.

● Greet guests, escort them to their seats and present them with menus and beer lists.

● Taste and smell foods to ensure we are serving only the best.

● Perform some food preparation or service tasks such as cooking, clearing tables and serving food.

● Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. SKILLS:

● Service Orientation

● Active Listening

● Sales and Marketing

● Food Production

● Time Management

● Writing

EDUCATION:

High School Diploma, Health Professions Magnet -- Arsenal Technical High School, Indianapolis, Indiana August, 1998 - June, 2002

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