Jarielly De Leon

Allentown, PA *****

ad47yk@r.postjobfree.com

+1-484-***-****

Customer Service Professional. Reliable and hardworking. Able to work well individually and with a team. Excellent communication and interpersonal skills with the ability to translate ideas into realities. Work well in diverse and stressful environments. Passionate about customer service, healthcare and serving others.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Conduent

September 2023 to Present

• Inbound calls

• Answer clients inquiries

• Resolve clients issue by searching through resources

• Troubleshooting

Resident Assistant

Legend of Allentown - Allentown, PA

October 2022 to February 2023

• Assist residents

• Care for residents

• Bath residents

• Assist residents with Toiletry

• Do nightly rounds

• Set dining tables

Administrative Assistant/ Notary Public

Zade Abstract - Allentown, PA

March 2022 to December 2022

Respond to emails

Answer heavy volume of phone calls

Transfer phone calls

Respond to emails

Copy/fax documents

Certified Pharmacy Technician (CPhT)

Lehigh Valley Health Network - Allentown, PA

October 2021 to April 2022

• Used pharmacy systems to obtain patient and drug information to process prescriptions

• Assisted the pharmacists in performing technical duties related to the distribution of drugs to patients

• Monitored medication inventory levels

• Supported pharmacological services by checking pharmaceutical stock to determine inventory level, placing and expediting orders

• Read medication orders and prescriptions

• Prepared labels

• Calculating quantities

• Prepared non-sterile products

IV Technician

CAPS Pharmacy - Allentown, PA

February 2019 to March 2020

• Prepared compounded sterile products using aseptic technique.

• Assisted in setting up the compounding room, equipment, and supplies to prepare compounded sterilesolutions using aseptic technique

• Performed general cleaning and maintenance duties as directed

• Participated in cleanroom product introduction activities

• Prepared records and monitored results for pharmaceutical quality assurance testing.

• Participated in and delivered training as required by supervisor Education

Associate's degree in General Studies

Lehigh Carbon Community College - Allentown, PA

August 2019 to May 2025

HIGH SCHOOL DIPLOMA

William Allen high school - Allentown, PA

September 2012 to June 2016

Skills

• Customer Service

• Microsoft Office

• Computer Operation

• Phone Etiquette

• Time management

• Hospital Experience

• Typing

• HIPAA

• Order Entry

• Data Entry

• Microsoft Word

• Computer Skills

• Direct support

• Office experience

• Front desk

• Calendar management

• Organizational skills

• Office management

• Computer literacy

• Administrative experience

• Pharmacy Technician Experience

• Medical Records

• Personal Assistant Experience

• Epic

Languages

• English - Expert

• Spanish - Expert

Certifications and Licenses

Pharmacy Technician

May 2019 to May 2025

Certified Pharmacy Technician.

Certified Notary Public

May 2022 to May 2026

Professional Certification in Customer Service

January 2019 to Present

Assessments

Medical terminology — Proficient

August 2021

Understanding and using medical terminology

Full results: Proficient

Bookkeeping — Proficient

January 2023

Calculating and determining the accuracy of financial data Full results: Proficient

Home health aide skills — Proficient

August 2020

Providing care to patients in a home setting

Full results: Proficient

Medical receptionist skills — Proficient

January 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Customer focus & orientation — Proficient

September 2022

Responding to customer situations with sensitivity Full results: Proficient

Protecting patient privacy — Proficient

January 2023

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Sales skills — Proficient

October 2020

Influencing and negotiating with customers

Full results: Proficient

Administrative assistant/receptionist — Proficient January 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Attention to detail — Proficient

January 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Professionalism — Proficient

January 2023

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Protecting patient privacy — Proficient

July 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

February 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service fit — Proficient

January 2023

Measures the traits that are important for success for customer service roles Full results: Proficient

Administrative support professional fit — Proficient January 2023

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Call center customer service — Proficient

September 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Proficient

July 2022

Identifying and resolving common customer issues

Full results: Proficient

Delivery driver — Proficient

September 2022

Interpreting instructions or signs and solving problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills and Abilities

• Telephone etiquette

• Customer Service

• Inbound/Outbound Calls

• Script Reading

• Microsoft Word

• Microsoft PowerPoint

• Computer proficient

• Medicine Knowledge

• Sterile cleaning

• IV compounding

• Online Chat/ Email

• Epic knowledge

Contact this candidate