Customer Service Front Desk

From: Jason Ramgobind **************@*****.***

Subject: new resume updated 4-9-23

Date: April 10, 2023 at 1:29 PM

To: Jason Ramgobind **************@*****.***

Jason Ramgobind

Valrico, FL 33594

813-***-**** **************@*****.***

Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. Skills

Technology

Service-oriented

Sharp problem solver

Energetic work attitude

Conflict resolution expert

Customer service

Problem-solving skills

Emphasizing aptitude

Cash handling

Decision-making abilities

Providing information

Hospitality

Guest services

Check in and check out

Work History

Front Desk Agent 08/2018 to Current

Sheraton Tampa Brandon - Tampa, FL

Managed the day-to-day operations of the front desk at a major hotel in Tampa and handled concierge. Issued room keys to guests upon check-in and answered questions regarding how to use them properly. Provided services efficiently and accurately.

Acquired a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows.

Verified accuracy of financial data.

Provided guests with information and directions to various areas of the property including the casino, gift shop, restaurants, pool and fitness center.

Collected deposits, fees and payments.

Reported maintenance problems to the appropriate personnel. Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue. Ran daily, weekly and monthly reports to close day. After School Program 01/2018 to 08/2018

Hillsborough County Public Schools - Tampa, FL

Learning coordinator, group supervisor, care giver, educator, assist with homework, guidance on field trips. Respond to questions and concerns about service.

Consult with customers to evaluate need and determine best options. Waiter 07/2020 to 12/2022

Sushi yama - Tampa, FL

Food servers perform a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.

Referee 11/2016 to 07/2017

Orbital Paintball - Thonotosassa, FL

Effectively communicated with fans, coaches, players and other umpires. Verified accuracy of score calculations before winners were announced. Helped to establish team-building skills and leadership among the team. Customer Service Associate 11/2015 to 06/2017

Publix Super Market at Brandon Mall - Brandon, FL

Providing premier customer service, including greeting them and responding to questions. Carrying bags of groceries to customer vehicles, when necessary. Helping customers locate products throughout the store. Vendor Assistant 01/2016 to 11/2016

Voortman Cookies - Tampa, Fl

Supply goods to clients.

Sell refreshments, programs.

Takes orders and checks inventory to ensure products are in stock. change as necessary.

Negotiate pricing for products and services.

Replenish inventory as needed.

WAVE TECHNICIAN 11/2022 to present

PCB Wave Machine Operator

Reads and interprets Process Assembly Instructions. Responsible for daily operator level preventative maintenance. Adjusting and setting up wave solder machines per assembly/ work order. Monitoring pieces through the entire process.

Education

Durant High School - Plant City, FL High School Diploma 2018

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