Sharon McNeil- Hamer

**** ******* *****, **** ****, NC 28227 704-***-**** ad47y8@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced professional skilled in Distributing Industries & Manufacturing, Administration, Customer Service, Marketing, and Technology. Achievement-oriented and reliable, adept at multitasking. Dynamic Front Desk Administrator with expertise in administrative support and event management. Known for exceptional customer service and efficient coordination of front desk operations and events in fast-paced environments. Strong communication and organizational skills. Friendly and welcoming, interacting with team members. CORE COMPETENCIES

Result-driven and has great communication, interpersonal, organizational and analytical skills Accustomed to a fast-paced tech environment and able to work as part of a team and meet deadlines. Problem-solving abilities. Product knowledge. PROFESSIONAL EXPERIENCE

Aalberts integrated piping systems Charlotte, NC June, 2012 – Present At "Apollo" Valves, a trusted supplier to commercial and industrial valve markets since 1928, I excelled in the Customer Service/Events Coordinator role, consistently achieving exemplary levels of customer satisfaction and operational efficiency. Customer Service/Events Coordinator

● Customer Satisfaction Excellence: Maintained an exceptional 95% customer satisfaction rating, as evidenced by feedback surveys, reflecting my unwavering commitment to exceeding customer expectations.

● Swift Issue Resolution: Responded to inquiries with remarkable efficiency, boasting an average response time of just 1 hour, ensuring timely resolution of customer concerns.

● Appointment Management: Effectively managed an average of 50 appointments weekly, optimizing operational efficiency and ensuring seamless coordination of schedules.

● Visitor Log Maintenance: Maintained meticulous visitor logs with a 99% accuracy rate, recording visitor information and activities with precision and attention to detail.

● Administrative Proficiency: Demonstrated proficiency and accuracy in administrative tasks, achieving an outstanding 98% accuracy rate in data entry and filing.

● Security Compliance: Upheld strict security protocols, resulting in zero security breaches or incidents throughout my tenure, highlighting my commitment to maintaining a secure environment.

● Travel Management: Proficiently managed travel logistics using Concur and Teams platforms, ensuring smooth and hassle-free travel arrangements for team members. Apollo Valves Matthews, NC April, 2007- June, 2012

"Apollo"Valves has supplied commercial and industrial valve markets since 1928. International / Domestic Customer Service

As an International Customer Service Expert, I bring extensive experience in providing top-tier service across diverse cultural backgrounds and languages. Proficient in international Sharon McNeil- Hamer

9323 Central Drive, Mint Hill, NC 28227 704-***-**** ad47y8@r.postjobfree.com communication, I ensure timely resolution of inquiries with professionalism. Adaptability and cross-cultural sensitivity are foundational to my approach. Our satisfaction rate is 92%, with an 87% rate for international customers. Also handling domestic customers around the globe. Our responsiveness is evident with a 2-hour average response time. Our resolution rate stands at an outstanding 95%. Our top markets include the US, UK, Canada, Australia, and Germany, highlighting our global impact. These data points underscore my ability to manage customer relationships effectively, driving satisfaction and loyalty. Education

Flushing High School - Queens, NYC

Queensborough Community College -

Business Administration