Sarfraz S. Khan

SARFRAZ S. KHAN

***** ***** ****, ************, ** 46231

ad47xn@r.postjobfree.com

Ph: 317-***-****

OVERVIEW I have over 20 years of experience in Customer Service. I strive for perfect attendance at all of my jobs. I have received recognition in Customer Service from past employers.

SKILLS Management, Customer Service; Problem Solving; Good Communication; Strong Customer Relations Abilities. EXPERIENCE Allegiant Airlines, Indianapolis International Airport; September 23, 2018 to present. Customer Service Representative with training and experience in customer flight check-in; GSE Qualified in June, 2021; Lead Operations for Allegiant in August, 2021; confirming accuracy on luggage destination directions and luggage tagging; Gate announcements and customer boarding instructions; Ticket scanning and handling for boarding, printing manifests, vouchers, boarding passes and other printed materials; Handling and resolving customer issues over delayed flights; Preparation of flight documents including flight manifests and related paper-work for outbound domestic flights; Flight boarding procedures and flight departure on-time compliance; Assisting at the ramp for outgoing and in-bound flights including customer accommodation for missed flights; Wing-walking the aircraft and marshalling the aircraft at the gate. Printing and distribution of flow-sheets for “next day” flights. I have prior experience with ATA before joining Allegiant Airlines.

Gannett. Customer Service Representative Oct. 2007—Dec 2018 Gannett Regional Call Center, Indianapolis, IN. Directed incoming calls from customers who requested to subscribe to the newspaper; Confirmed that sales orders were entered accurately; Processing Credit Cards payments and secured Sarfraz S. Khan

same with confidentiality; Making outbound calls to check- up on customers if they have any issues with the service. Financial Center FCU, Personal Sales & Service Manager, Feb 2005—Jun 2005 Financial Center First Credit Union, Indianapolis, IN Opening of accounts such as checking, savings, share certificates, IRA and money market accounts; Ordering of checking account documents including paper checks, debit cards, etc.; Interviewed and processed customer loan applications; Processed consumer loans; Verified eligibility and loan status; Notifications to customers and handling scheduled and unscheduled

appointments with customers regarding loan status; Checking accuracy of consumer loan documents; and

Closing loans for the Federal Credit Union.

ATA Airlines, Customer Service Agent, Dec 2004—Apr 2005; ATA Airline, Indianapolis, IN. Assisting customers with check-in and check-out for air travel. Assured that luggage and other personal belongings were correctly tagged and identified with the proper information for ease of identification by customers upon arrival at their travel destination. Functioned as security agent by checking all travel documents and assured that customers had the correct ticket for their particular flight and seating assignment. FedEx, Trace Agent, Jul 1991—Nov 2004. FedEx, Indianapolis, IN. Chiefly a Customer Service position for FedEx. Directed incoming calls from primary agents and customers and answer Customer Service inquiries. Entered comments for traces. Type and run roll-over freight report. Located packages and expedite services as needed. Monitor PF8 screen for movement of freight.

Bank One, Senior Operation Associate, May 1995—Jan 2001 Bank One, Indianapolis, IN. Stripping confidential documents; Operated the “7780 Machine”; Reconciled deposit discrepancies and daily business transactions; Assisted and trained new staff in the Bank’s Home

Sarfraz S. Khan

Department; Resolved customer relation issues resulting from Bank One accounting errors.

Target Stores, Cashier, Aug 1990—Jan 1992 Target Store, Indianapolis, IN. Check-out customers after they finished shopping. Direct customers contact, helped them with their merchandise.

Salvation Army Retail. Store Manager, Jul 1989—Jul 1990. Salvation Army, Indianapolis, IN. Personnel and staffing management; Supervised opened and closed the store; Maintained inventory control log; Processed, coordinated, and followed up on vendor accounting bills to maintain ledger; Developed and maintained new vendor accounts; Interviewed and hired store staff; Performed yearly reviews and ensured corporate compliance by all staff.

Salvation Army THQ – Pakistan. Assistant Accountant, Oct 1983—Sep 1988. Salvation Army Territorial Headquarters

(THQ) Lahore, Pakistan. Bank reconciliation. Maintained books, ledger and journals; Processed, coordinated and updated monthly and annual budgets; Prepared monthly grant and Maintained daily cash balance sheet.

EDUCATION Bachelor of Arts: Economic, Statistics, Jan 1983 The Punjab University, Lahore, Pakistan.

Studied four years and graduated with double major Economics and Statistics.