JUAN ALEXANDER FRANCO VARGAS

**-** *** ****** **** Elmhurst, NY, 11369

646-***-**** • ad47xc@r.postjobfree.com

CAREER PROFILE

Highly motivated and focused professional with a broad range of oversight and client service experience seeks to bring talent to a respected organization that values hard work and results. Expertise in guiding the successful launch of projects, leading programs, and guiding staff performance to provide high-end customer service. Demonstrated leadership skills enhance productivity and drive sustained business performance. Experience in the administrative areas, portfolio, marketing, sales and customer services, teamwork, positive attitude, high sense of responsibility and punctuality. KEY STRENGTHS

• Strong Work Ethic

• Leadership

• Goal Oriented

• Organization

• Learning agility

• Conflict Resolution

• Customer Service

• Implementation

• Time Management

• Team Management

• Multitasking

• Bilingual

• Resilient &

Adaptable

• Decision Making

• Work Ethic

PROFESSIONAL EXPERIENCE

AMAZON, Queens, NY May 2021 – Present

Delivery Driver

• Obtaining client or customer signatures when needed.

• Following the best practices for safety, both on the road and while loading or unloading a car.

• Communicating with dispatchers, drivers and other team members to make deliveries.

• Meeting delivery deadlines.

• Performing basic car maintenance.

• Loading and unloading cargo.

• Tracking shipments and deliveries.

SERVIENTREGA, Jackson Heights, NY October 2020 – May 2021 Customer Service July 2012 – September 2014

• Small cash management, customer service accompanied by leadership, with competence for customer service.

• Management of staff and commercial teams, ability to solve conflicts, tolerance to frustration, work under pressure, always oriented to achieving results and completion of objectives.

• Prepared daily funds for registers, count the safe, and prepared bank deposits.

• Receive merchandise from ups had to put all the info into a program, then get the pallets in order wrap them.

• Make the air way bill and take the merchandise to the airport in a truck. AMADEO TRAVEL SOLUTIONS, Hoboken, NJ

Operation Coordinator April 2012- November 2019

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment.

• Prepared daily work and run schedules, accountant for payroll.

• Willingly handles conflict resolutions and mediation between guides, drivers and management.

• Organized and prioritized correspondence, complaints and other data from clients, guides and drivers.

• Maintained and distributed high priority and confidential information.

• Coordinated and maintained communication between shifts.

• Prepared daily work schedules.

• Addressed, questions, problems, concerns, of service employees.

• Assisted clients with computer programming issues.

• Participated as a member of an interview panel and made suggestions for new employee hiring.

• Maintained company invoices.

• Maintained cordial working relationships with assigned guides and drivers.

• Provided accurate and appropriate information in response to customer inquiries while providing exceptional customer service.

• Updated multiple emails daily.

• Resolved complaints promptly and professionally.

• Took initiative to find extra tasks when scheduled duties were completed. EDUCATIONAL EXPERIENCE

Queensborough Community College, New York, NY November 2014 English as a Second Language.

UNIVERSITY OF ANTIOQUIA, Medellin, Colombia March 2012 English as a Second Language.

CENSA, Medellin, Colombia March 2012

Assembly and maintenance of computers.

CENSA, Medellín, Colombia June 2007

Computer analysis and programming.

ICFES, Bogotá, Colombia November 2009

High School Diploma.

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