Customer Service Representative
Resume:
Marquisha Profit
Detroit, MI *****
************************@***********.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
First Call Resoultion - Oregon City, OR
September 2022 to Present
This is a work from home position. I’ve worked multiple programs for FCR. With the Nintendo program I answered customer calls, placed work orders, searched worked orders, troubleshooting and answered emails as well. With my current program I walk consumers through issues with their tax return and assist with getting their returns submitted and accepted by the IRS Housekeeping
Comfort Inn
May 2021 to Present
My job requires me to be very polite to guest, clean and sanitize rooms and to keep a smile on my face Skills Communication, guest services, cpr, Trachea care, housekeeping, and Phlebotomy Work From Home Customer Service Representative
Sykes Work from Home - Tennessee City, TN
March 2020 to June 2022
tech coach customer service representative doing Data entry, Answering over 40 calls calls, troubleshooting and making sales. Filling medication, taking patient concerns and insurance payments Med Tech/Caregiver
AdvisaCare
April 2018 to January 2021
My job requirements were to answer phones, schedule appointments, sign in visitors, and to do rounds around the premises quarter hourly, assist caregivers with showers as needed, do multiple med runs on time, take notes at night, count and document the med cart after every shift with the oncoming med tech and assist with transport to the dining area and other activities as needed. Operation Manager
Proud Security
June 2015 to December 2020
I started off originally as a security guard having to be sure to secure and protect multiple businesses and as time progressed I began being the assistant to my operating manager and then promoting to operation Manager which included doing weekly payroll, scheduling, delivering checks for our Michigan and Ohio employees, solving complaints, landing new contracts and more. Language English Proficiency
Awards Employees
April 2019 to April 2019
I was awarded employee of the month because all of the operation managers were going to Vegas because we all planned and paid for it and then the boss said we had to have payroll complete and correct 2days early so I stayed behind and gave someone spouse my ticket so that I could stay and have mines finished in a timely manner. I was even awarded a 500 dollar check as well. Tax Preparer
Experience Liberty Tax Service
January 2015 to May 2017
My duties were to prepare and fix tax returns, answer calls, set appointments and to provide great customer service support.
Direct Care, Customer Relations
Education Education Of Autism
February 2016 to July 2016
The objective was for me to obtain more levels of training in the medical field but as someone that wants to open my own facility one day, I had to learn communications, problem solving, cpr, medical billing and more.
Skills
• Laundry
• Customer Relationship Management
• Behavioral Therapy
• Caregiving
• housekeeping
• Autism Experience
• guest services
• Medical office experience
• Sales
• cpr
• Phlebotomy English Proficiency
• Experience with Children
• Office Management
• Relationship management
• Special Education
• Management
• Patient Care
• Negotiation
• Communication
• Teaching
• Tax Experience
• Trachea care
• Applied Behavior Analysis
• Individual / Group Counseling
• Medical Terminology
• Meal Preparation
• Medication Administration
• Group Therapy
• Vital Signs
• Nursing
• Social Work
Certifications and Licenses
Certified Medication Aide
Certified Medication Technician
CPR Certification
Contact this candidate