Lakisha Bettes

Hard-working self starter

Tempe, AZ 85282

ad47w3@r.postjobfree.com

+1-708-***-****

To obtain an administrative position that will allow me to utilize and demonstrate my professional skills within your company.

Authorized to work in the US for any employer

Work Experience

Surgery Scheduler

BANNER UNIVERISTY MEDICAL CENTER - Phoenix, AZ

May 2023 to Present

• Call patients to schedule heart procedures

• Get orders from doctors to process

• Send insurance information so that it can be processed and get authorization for procedures.

• Send orders and information to the lab and others to process orders so procedures are scheduled in a timely manner.

Patient Service Representative

Advocate Medical Group - Oak Lawn, IL

November 2019 to May 2023

DUTIES AND RESPONSIBILITIES:

• Contact patients via telephone prior to their scheduled appointment.

• Interview patients over the telephone to obtain a complete and accurate medical history, including surgical history and medications.

• Enter all patient data into electronic medical record within a timely fashion from phone contact prior to patient meeting with physician.

• Complete all patient phone call assignments as assigned.

• Answer phones in the Call Center as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.

• Re-schedule patient appointments as required via telephone calls and written notification to patients.

• Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.

• Other duties as assigned.

HIM Clerk

Advocate Medical Group Cardiology - Oak Lawn, IL

October 2018 to November 2019

Prepares daily charts for specific doctors specialty clinics.

Make sure patient records are retrieved from Primary Care Physician office or whatever facility patient had specialized cardiac testing.

• Prepares and scans incoming and charts coming from designated clinics.

• Conducts quality control checks on all documents scanned into the system and processed records for storage.

• Keeps a record of all documents being scanned and reported any issues within the system.

• Conducts search in patient chart to make sure documents are in appropriate area of patient chart. Area Client Service Rep

CIOX Health - Munster, IN

October 2017 to October 2018

Completes release of information requests including retrieving patient's medical chart and returning chart.

Scanning medical record accurately and correctly transmitting daily, according to requests, established procedures, and established standards of quality and productivity. Date stamps all requests and highlights pertinent data to facilitate processing. Validates requests and authorizations for release of medical information according to established procedures.

Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.

Maintain equipment in excellent operating condition and troubleshoot equipment issues with assistance from the Help Desk department.

Provide excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. Health Information Management Clerk

Rush University Medical Center - Chicago, IL

July 2015 to June 2017

Prepares daily reports.

• Prepares and scans incoming and charts coming from designated clinics.

• Conducts quality control checks on all documents scanned into the system and processed records for storage.

• Keeps a record of all documents being scanned and reported any issues within the system.

• Conducts search in patient chart to make sure documents are in appropriate area of patient chart. Imaging Specialist/Team Lead

Maximus - Chicago, IL

February 2012 to July 2015

Imaging specialist in compliance with the State of IL for all Medicaid Programs.

• Handle all document preparation, scanning, quality assurance for all inbound documents while meeting strict daily deadlines.

• Links all scanned documents appropriately to assigned cases utilizing (2) systems.

• Prepares all documents for storage and disposal in recycle bins daily.

• Perform outbound call attempts to clients daily for undeliverable mail received.

• Maintains daily reports and track all outgoing mail within a 24-timeframe on a daily basis.

• Perform other administrative duties assigned by supervisor/manager. Education

Some college

Skills

• Medical Records (10+ years)

• Customer Service (10+ years)

• Epic (5 years)

• Typing (10+ years)

• Filing (5 years)

• Receptionist (5 years)

• Team Leader (2 years)

• Customer Support

• Client Service

• HIPAA

• Medical Office Experience

• EMR Systems

• Medical Scheduling

• Insurance Verification

• Hospital Experience

• Medical terminology

• Word processing

• Basic math

• Front desk

• Clerical experience

• Customer service

• Guest services

• Cash handling

• Leadership

• Typing

• Front desk

• HIPAA

• Epic

• EMR systems

• Clerical experience

• Medical records

• Medical terminology

• Quality assurance

• Documentation review

• Hospital experience

• Conflict management

• Cash register

• Customer relationship management

• Guest relations

• Medical office experience

• EHR systems

• Organizational skills

• Medical scheduling

• Surgery

• Communication skills

• ICD-10

• Microsoft Office

• Hotel experience

• Phone etiquette

Assessments

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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