Customer Service Store Manager

Eric Irons

Manager

Providence, RI

Authorized to work in the US for any employer

Work Experience

Business Owner

Vision Painting - Coventry, RI

**** ** *******

Prepares product prior to paint application

● Prepares paint equipment as required

● Paints product per job instructions

● Must be able to make adjustments to machine as needed to maintain good quality and production

● Checks all parts of paint booth for wear, malfunction, and replace as needed

● Must be proficient at troubleshooting most common recurring problems without assistance

● Performs required maintenance on paint equipment

● Work with customers and employees to satisfy their needs and concerns as a professional JMC painting

Lead painter - Narragansett, RI

2017 to February 2023

Lead painter and manager of current company. All aspects of the painting business and employees Lead Expediter

Rhode Island Novelty - Fall River, MA

2009 to 2012

Review domestic and international sales orders (e.g. ship dates and methods) entered into the internal computerized system, Navision, by the Customer Service Departments

● Initiate Packaging Shop Orders (PSOs) and manage daily packaging schedule based on size and type of orders entered

● Designate daily packaging priorities and changes, interfacing with the Packaging Department's Management

● Create requisitions for resale items

● Interface closely with shipping to ensure on-time shipments

● Interface with Domestic and International Customer Service Departments to communicate order status information

● Act as material expediter. Work closely with key people to ensure VIP orders are expedited through each department

● Run end of day report to make sure all pick lists are in shipping

● Assist with end of day shipping and forklift loading.

● Perform other related duties and responsibilities as may be required Assistant Store Manager

Save A Lot - Providence, RI

2005 to 2009

Shares responsibility to ensure SAVE-A-LOT store is operated according to the operational standards set forth by the company and in a manner, that maximizes sales and profits.

● Shares responsibility for providing leadership that result in excellent daily store conditions to include, but not limited to, effective daily produce/meat department operations that fully adhere to SAVE-A-LOT's operational standards, daily execution of Food Safety, Produce/Meat programs, safety policies including power equipment operation and ensures excellent daily sanitation standards are achieved.

● Shares responsibility for expense control and managing all company assets, including but not limited to: shrink control, total payroll, productivity measurements and products/supply ordering.

● Shares leadership responsibility in selecting, staffing, coaching and developing store associates and by creating a positive store environment for employees and customers. This includes but not limited to: effective and open communication with all employees, hiring, training, coaching, developing and progressive disciplinary actions as required.

● Assists the Store Manager with the SAVE-A-LOT hiring process. Includes, but not limited to: Phone Screens, Panel Interviews, Reference checks and hiring recommendations.

● Assist the Store Manager in setting and executing all work priorities and directing the assignment of individual tasks within the store.

● Assist the Store Manager in training, coaching and developing all associates following the Best Methods and SAVE-A-LOT's operational standards in all areas of the store.

● Assists the Store Manager in ensuring great execution of good customer service practices throughout the store and becomes directly involved with customer service as needed.

● Assist the Store Manager with the responsibilities for a clean, neat, well-stocked and friendly store that meets SAVE-A-LOT's operational standards.

● Assists the Store Manager with merchandising program execution and the visual presentation of merchandise, including store layout, all plan-o-grams, displays, price signs/tags and COOL signage; maintain a high standard of operation for customers which includes a clean, safe, well stocked, place to shop. This includes managing inventory levels to the specific metrics of the store and ensuring quality, freshness, and effective rotation practices to meet SAVE-A-LOT's food safety standards.

● Shares the responsibility with the Store Manager in the implementation of and compliance with all SAVE-A-LOT policies and procedures. This includes, but is not limited to; Accounting procedures and practices, Cash Handling, Inventory Processes, Loss Prevention, Payroll Administration, Sanitation, Food Safety, documentation, policy violations, administrative paperwork, and initiating effective communication with Business Unit staff, Retail Business Support staff and Human Resources concerning those areas or others as outlined.

● Protect company property, funds and merchandise at all times.

● Responsible to comply with all City, State and Federal regulations. Night Crew Manager

Stop & Shop - Warwick, RI

1992 to 2005

Overseeing deliveries and load and unload shipments via forklift or electric pallet jacks

● Ordering the entire store's needs.

● Restocking shelves.

● Monitoring inventories.

● Making sure targets are hit.

● Training other night crew members.

● Organizing the warehouse.

● Ensuring the store is in stock and ready for next day business.

● Ability to communicate and delegate to others.

● Ability to work under pressure.

● Adaptable to work in all sections of a store.

● Responsibility and knowledge of night time store procedures. Education

Associate

Skills

• Warehouse Experience (10+ years)

• Management Experience (10+ years)

• Retail Sales (10+ years)

• Store Management Experience (8 years)

• Merchandising (10+ years)

• Produce Experience

• Planograms (5 years)

• Loss Prevention

• Painting (10+ years)

• Construction estimating

• Color theory

• Hand tools (10+ years)

• Construction (3 years)

• Plastering

• Power tools (8 years)

• Carpentry

• Project scheduling (10+ years)

• Construction (5 years)

• Carpentry

• Project management

• Airless paint spraying (5 years)

• Negotiation

• Quality control (10+ years)

• Leadership (10+ years)

• Merchandising (10+ years)

• Load & unload (10+ years)

• Customer service (10+ years)

• Warehouse management system (5 years)

• Store management (10+ years)

• Payroll

• Interviewing (10+ years)

• Planograms (10+ years)

• Drywall (10+ years)

• Shipping & Receiving (10+ years)

• Plumbing

• Power tools

• Woodworking

• Forklift

• Supervising experience

• Retail sales

• Analysis skills

• CMMS

• Continuous improvement

• Photography

• Cash register

• ISO 9001

• Restaurant experience

• Microsoft Dynamics Navision

• Rust

• Accounting

• Color theory

• Workday

• Continuous integration

• Coordinate measuring machine

Certifications and Licenses

Food Handler Certification

Driver's License

OSHA 10

Assessments

Sales fit — Proficient

December 2022

Measures the traits that are important for success in sales positions Full results: Proficient

Warehouse shift leader — Proficient

December 2022

Supervising warehouse staff and maintaining safety and security standards Full results: Proficient

Forklift safety — Proficient

July 2021

Best practices and safety hazards in forklift operation Full results: Proficient

Workplace safety — Proficient

May 2021

Using safe practices at work

Full results: Proficient

Retail customer service — Proficient

October 2023

Responding to customer situations in a retail setting Full results: Proficient

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work motivation — Proficient

December 2023

Level of motivation and discipline applied toward work Full results: Proficient

Attention to detail — Proficient

October 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Sales skills — Proficient

August 2023

Influencing and negotiating with customers

Full results: Proficient

Delivery driver — Proficient

November 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Basic maintenance and repair — Proficient

September 2022

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

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