Virtual Assistant Technical Support
Resume:
TOMMY RIO CAMASURA
V I R T U A L A S S I T A N C E
Logistics Specialist
Financial Specialist
Customer Service
Technical Service
Bookkeeping
Computer Literacy
Social Media Management
Strong Communication
S K I L L S
18 Sampaguita St. Rosario Pasig
*******@*****.***
I am a qualified and experienced Virtual Assistant with extensive expertise in Logistics Management, Financial, Customer, and Technical Support Services. Strong creative and analytical abilities. Team player with a keen eye for detail.
P R O F I L E
E X P E R I E N C E
CINCOLINK LOGISTICS INC
May 2021 – March 2024
VIRTUAL LOGISTICS ASSISTANT
Accepting the Client’s Order: This involves receiving and processing the client’s order for a container shipment from Asia to the USA.
Filing ISF: The Importer Security Filing (ISF) is submitted to US customs to clear the container for import.
Monitoring Duty Confirmation: Keep track of the container’s duty confirmation (7501) to ensure all customs duties have been properly assessed and paid.
Container Release: Ensure that the containers are released before their Estimated Time of Arrival (ETA).
Updating Container Status: Regularly update the client on the status of the container, including ETAs, customs release status, Consumer Product Safety Commission (CPSC) review status, outages, ingate, Proof of Delivery (PODs), and when the container is returned empty.
Arranging Invoices: Arrange and send the invoices for Ocean Freight and Customs to the client.
E D U C A T I O N
Tangub City National High School
1999- 2002
SECONDARY SCHOOL
Alfonso D Tan College
2003 - 2007
BACHELOR OF COMPUTER SCI
Concentrix
November 2020 February 2022
TECHNICAL SUPPORT REPRESENTATIVE
Answering Mobile Phone Queries: This involves providing information about Samsung’s latest mobile products and their features to customers.
Resolving Technical Issues: Assist customers by troubleshooting and resolving their mobile phone technical issues and concerns.
Creating Mail-In Service: In case a customer’s phone needs urgent repair, you are responsible for setting up a mail-in service for the device.
Acquire
July 2019 October 2020
TECHNICAL SUPPORT REPRESENTATIVE
Answering Technical Queries: This involves identifying and answering customers’ technical queries. Troubleshooting Technical Issues: You are responsible for troubleshooting technical issues related to Foxtel products and providing the appropriate resolutions. Booking Technical Visits: If issues are not resolved during troubleshooting, you book an appointment for a technical visit.
Updating Shows: If customers inquire during the call, you are responsible for updating them on the latest shows.
Routing Calls: You properly route each call if customers have other issues and concerns like cancellations, product upgrades, or other service modifications. NV Group
October 2017 – June 2019
ACCOUNT/COLLECTION SPECIALIST
Locating Contact Information: This involves finding the contact information of individuals who have debt included in the portfolio acquired by the company. Assisting with Debt Arrangements: You assist customers in entering their debts into a payment arrangement, settlement, or full balance payment.
Updating Overdue Balances: You are responsible for updating customers’ overdue balances or missed payments on their payment arrangement.
Updating Customer Records: Once customers have settled or paid their debts, you check their accounts and update their records accordingly.
GC Services
February 2015 – October 2017
SKIP TRACER/ACCOUNT SPECIALIST
Locating Contact Information: You are responsible for locating the correct and updated contact information of customers using both free and paid tools provided by the company. Informing Customers: You inform customers about their outstanding balance. Setting Up Payment: You offer to set up a promise to pay or facilitate free payment over the phone using their card or cheque.
Opening Cases: You open cases for concerns such as disputes, situations where the debtor was deceased, or bankruptcy.
Results Inc.
November 2010 – January 2015
TIER 3 ANALYST
Receiving Unresolved Cases: The process begins with receiving unresolved cases that were raised by live advisors during calls.
Performing Deep Analysis: Each of these unresolved cases undergoes a deep analysis to understand the root cause of the issue.
Identifying and Determining Resolution: The next step involves identifying the specific issues in each case and determining the appropriate resolution. Providing Accurate Resolution: Finally, each case is provided with an accurate resolution and subsequently closed, effectively resolving the customer issues. ASSURANCE WIRELESS & VIRGIN MOBILE USA
April 2010 – September 2012
LINE OF BUSINESS HANDLED:
Answering Customer Calls: The process starts with promptly and professionally answering customers’ calls. Assistance is provided to help them make payments, and they are informed about the latest information regarding their services.
Assisting in Assurance Wireless Program: Customers are assisted in applying for the Assurance Wireless Program. They are informed about the necessary documents required for the application. Resolving Customer Issues: Responsibility is taken to resolve issues raised by customers during the calls. If the issues are not resolved immediately, cases are opened for further investigation. Monitoring and Resolving Unresolved Cases: Unresolved customer cases are monitored regularly. Once a resolution is available, it is provided to the customer, effectively closing the case. LIVE ADVISOR
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