Julie R. Olson

**** ******** **** ******** ****, AZ 86442

Cell: 714-***-**** Email: ad47tt@r.postjobfree.com

***New to Bullhead City***

Pure Plumbing & Air November 22, 2022 – April 22, 2023

Report to Kimberli Italh $18.00/hr 702-***-**** Las Vegas, NV

Customer Service & Dispatching

Answer Phones

Booked appointments for technicians per their skill level.

Confirmed appointments with customers and informed them who their technician.

Emailed invoices and pictures of the completed jobs to customers.

Collected payments or set up financing with the accounting department.

Follow up if job is not completed.

Set up weekend on-call/holiday schedules with rotation of the technicians.

Coordinated technician’s schedules with vehicle maintenance and required Safety In-Services.

Called on Pure Plumbing Memberships to schedule annual maintenance services and renewals.

Cold Call customers to offer Pure Plan Memberships and details.

I resigned from my Pure Plumbing & Air family in April 2023 to be my father’s caregiver and I decided to stay in Bullhead City.

W.L Gore & Associates May 01, 2018 – April 30, 2020

Sponsor: Brenda Robison $18.00/hr 928-***-**** Flagstaff, AZ

Medical Product Division Administrative Support.

Worked with Product Managers for Demo Workshop support.

Coordinate Meetings for monthly shipping of workshops.

Administrative Librarian for Cumulus system.

Book travel for the managers.

Process managers expense reports into the meeting system.

Worked with Legal Department uploading pricing and contracts once approved:

Sales Contracts

Vendor Contracts

Clinical Contracts

I was a temporary (External) Administrative Assistant and was supposed to be hired on in September 2020, but COVID hit and all new hires were put on freeze and all employees were working from home.

Home Depot April 2015 – March 2017

Gaye Clark HR $12.00/hr 714-***-****

Customer Service Desk.

Managed cash drawer and receipts.

Processed Returns and Refunds.

Assisted with stocking shelves/straightening shelves.

Assisted customers with placing custom on-line orders and follow up once product was in the store.

Worked with contractors for ordering products and charging approved company credit cards.

Worked part time 4 days a week to help assist my daughters with college finances. I left when I had to move to Flagstaff, AZ to be my mother’s caregiver.

Aire Rite Air Conditioning & Refrigeration October 2014 – April 2017

Joe Martinez $22.00/hr 657-***-****

Administrative Assistant to both General Manager’s.

Managed their calendars and coordinated meetings with customers and technicians.

Learn the JONAS Construction computer programs.

Supported both teams Air Conditioning & Refrigeration technicians (27 techs).

Processed New Hire I-9 for HR, Direct Deposits, ordered technician’s uniforms, work phones and issued corporate credit cards.

Tracked technicians’ attendance and vacation time.

Answered phones, Fax, emails, scanned all contracts and invoices.

Assigned PO# for parts and equipment and charge to jobs.

Coordinate/schedule job materials and trucks from in-house warehouse to job site.

Coordinated all equipment to job sites. (Cranes Scissor Lifts, tailors and dumpsters)

Pulled permits from the requested cities and post to job sites.

Pick up blueprints from the city.

Coordinated final walk- throughs with the city for pass or fail.

Invoice companies when job is completed.

Approve supply invoices with Accounting Department and charge to correct jobs.

Coordinate technicians for vehicle maintenance, Safety meeting and OSHA attendance.

Call companies for Past Due invoices.

Assisted with Award Ceremonies and Holiday Parties.

I resigned from this job in April 2017 to move to Flagstaff, AZ to be my mother’s caregiver.

Stryker Orthopedics June 2007-November 2013

Lynn Wegener $28.00/hr 714-***-****

Sales Administrative Assistant

Supported General Manager, 5 Sales Managers and a sales force of 46 sales reps.

Managed all managers calendars, appointments, meeting invites, WebEx Meetings and ride-a longs with sales reps.

Coordinated all meetings/venues, local sales meetings, reviews, offsite meetings, CME meetings and track attendance for HR, Award Ceremonies, Team Building Events and Holiday parties.

Meet & Greet all new sales reps, processed I-9’s, New Hire paperwork, issue company AMEX cards, company phones, issue company security badges, issue email accounts, company polo shirts, company scrubs, add profiles to company portal, coordinate new hire training with senior rep ride a long’s, sign new hires up for Sales Training School at corporate, make sure all managers and rep are up to date with vaccines and coordinate annual vaccines and send off to HR.

Track all managers and sales attendance and vacation.

Coordinate all managers and sales reps’ travel, dinner lodging for meetings.

Process all expense reports and make sure all expenses are within AvaMed guidelines, recorded and sent to corporate for processing.

My Manager’s Ryan Christopherson and Lynn Wegener have since retired. The company underwent a corporate reconstruction and my mentors, and myself, positions were eliminated. Very trying time for all of us. I only have a contact number for Lynn Wegener.

Stryker Orthopedics May 2003 – May 2007

Lynn Wegener 714-***-****

Operations Manager

Reported to General Manager/Sales Manager

Performed operations to all 4 locations (Los Angeles, Orange County, San Diego and Hawaii)

I had 21 employees reporting to me.

Responsible for hiring employees, tracking attendance, vacations and safety OSHA in-services.

Approved timecards and annual performance revies.

Training all employees on new product and in-house inventory and protocol (First in/First out)

Worked with hospitals to coordinate for quarterly hospital audits and Stryker consignment equipment/implants.

Track hospital implants and expired product reports and exchange and return to corporate for disposal.

Work with hospitals to upgrade hospital owned product/instrument upgrades with corporate approval. Pull and return inventory to corporate facility.

Run inventory turn reports for management and sales for adding/subtracting inventory per monthly surgery schedules.

Coordinate quarterly audits with hospital to check for expired or missing implants.

Med Tech West (Distributor for Stryker) April 1998-March 1998

Lynn Wegener 714-***-****

Sr. Customer Service

Assisted assigning territories and managed workload for customer service.

Discuss any department complaints/concerns with Operations Manager and Sales Manager.

Oversee Customer Service department with the Oracle system, orders, billings and credits to ensure corporate quotas are met.

Assist sales with contracts and enter them into the Oracle pricing system once approved by the corporation.

Work with Operations and Sales on Year End inventory promotions.

Adjust any billings or credits.

Make sure all surgical billings have the correct serial & lot numbers for inventory/recall issues.

Nominate Customer Service Monthly Spot Awards to General Manager and Sales Managers for bonus’.

Med Tech West (Distributor for Stryker) October 1987 – March 1998

Lynn Wegener 714-***-****

Warehouse Associate/Surgery Coordinator

Work with sales reps in scheduling surgeries to confirm inventory needs.

Order/coordinate flights for specialty implants/instrumentation from corporate, or other branches.

Coordinate inventory transfers with other branches.

Work with Sr. Customer Service and Operations with field inventory.

Track in-house inventory turns to make sure inventory is moving and give to Operations.

Oversee worn/damaged instruments pull and replace with new.

Inform Operations of any back orders on the corporate side

In-Service warehouse and customer service on any new equipment, implant systems, and back orders.

Work with customer service to assure all correct serial and lot number are correct on kitting data base to assure know inventory issues.

Make sure all billings are entered into the Oracle system so replacements can be ordered via FedEx.

Make sure all FedEx orders are received in by the warehouse in a timely manner so surgical kits are completed.

Assist with packing surgical kits if warehouse is shorthanded.

Coordinate surgical deliveries/pick ups with sales reps and have the in-house courier pick up and bring back to warehouses.

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