Skills

• Excellent Verbal & Written Communications in English and Spanish

• Experienced Customer Service & Sales in fast paced environments

• Proficient in Microsoft Office

EDUCATION

Southwest School of Business & Technical Careers San Antonio, TX

Business Technology Certificate

Southwest Texas Junior College Eagle Pass, TX

Completed 30 credit hours towards an Associate of Arts in General Studies

Ontario High School Ontario, OR

High School Diploma

Experience

Carenet Health January 2024 — Apirl 2024

Engagement Specialist San Antonio TX

Managed over 200 calls a day sitting appointments for In-bound and Out-bound.

Spectrum Charter Communications June 2023 – December 2023 Call Center Sales Representative San Antonio, TX

Managed in-bound customer calls regarding internet, television, and mobile communication inquiries via a discovery process to define consumer situations to provide personalized service to recommend products and benefits in a team environment.

Toyota Motor Company February 2023 – June 2023

Floor Agent San Antonio, TX

Completed quality assurance with in bound & out bound automotive inventory with collaboration with product shipping companies.

Ai United Insurance October 2021 – February 2023

Insurance Agent San Antonio, TX

Assisted in-bound customer calls regarding complaints, inquiries, insurance claims, and account maintenance for individuals and business through customized care to recommend products and benefits.

Marriot October 2020 – June 2021

Housekeeping San Antonio, TX

Provided housekeeping and cleaning services for assigned areas at the Marriot Hotel to ensure customer satisfaction while maintaining quality standards and safety guidelines. Proactively reported equipment/cleaning product needs and malfunctions to supervisor.

The GEO Group February 2018 – September 2020

Correctional Office Eagle Pass, TX

Enforced the penal code related to criminal rehabilitation quarters and ensured the safety and accountability of up to 48 inmates. Routinely inspected inmates and their living quarters for contraband. Screen visitors and collaborated with colleagues to ensure the safety of all staff and inmates.

REFERENCES

Jennifer Vasquez

Subway 830-***-****

Maria Hernandez

Factory Work 810-***-****

Joanna Rosales

210-***-**** I

Laura Rojas

Navient 210-***-**** ad47ts@r.postjobfree.com

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