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Office Manager Customer Service

Location:
Orlando, FL
Posted:
April 23, 2024

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Resume:

Meghan Williams

Winter Park, FL *****

ad47tj@r.postjobfree.com

+1-407-***-****

Highly skilled and motivated professional in search of a position that allows for the opportunity of growth and development within a company.

Authorized to work in the US for any employer

Work Experience

Transaction Coordinator

Spectrum Property Group - Orlando, FL

November 2023 to Present

• Streamlined workflow processes, reducing project completion time by 15%.

• Serve as the main point of contact between buyers, sellers, agents, and title companies to ensure smooth communication and resolution.

• Prepare and review transaction-related documents, such as purchase agreements, addendums, and disclosures, ensuring accuracy and completeness.

• Follow up on transaction milestones and deadlines, proactively identify and resolve any potential issues, and provide regular updates to all parties involved in the transaction process. Office Manager

Shaffer Air Conditioning and Refrigeration - Orlando, FL November 2020 to November 2023

• Identified discrepancies in Quickbooks resulting in an $4,000 reduction in operating costs within the first 60 days.

• Assisted with tasks such as managing schedules, handling phone calls, and responding to clients emails.

• Managed billing and invoicing ensuring accurate and timely billing to customers. Middle Market Assistant Underwriter

Halcyon Underwriters - Maitland, FL

June 2017 to November 2020

• Negotiate terms and conditions with agent/carrier underwriters including pricing, additional coverages, deductibles and exclusions.

• Implemented a customer feedback system, leading to a 25% increase in customer satisfaction ratings. Commercial Lines Processor

LRA Insurance - Maitland, FL

September 2015 to August 2017

• Process new business, endorsements, renewals, and cancellations for commercial insurance policies.

• Enter policy information and client data into computer systems accurately and efficiently.

• Process policy endorsements and changes requested by clients, underwriters, or agents.

• Calculate premiums and perform basic rating calculations based on underwriting guidelines and rating algorithms.

Subrogation Specialist

The Hartford - Lake Mary, FL

November 2012 to April 2015

• Analyze coverage, damages, and liability to determine if recovery is possible from responsible parties.

• Present evidence and documentation to support the claim and negotiate for maximum recovery.

• Initiate and manage the subrogation process by sending demand letters, pursuing legal action if necessary, and negotiating settlements.

• Maintain accurate and up-to-date records of subrogation activities, including correspondence, settlement agreements, and payment information.

Education

Associate's Degree in Early Childhood Education

Seminole State College of Florida - Sanford, FL

October 2023 to Present

Skills

• Data Quality

• Account Management

• Administration (10+ years)

• Underwriting

• Office Management

• Customer service

• Account management

• Administrative experience

• Microsoft Word

• Microsoft Powerpoint

Certifications and Licenses

Property & Casualty License

440 Customer Service

E087080

Adjusters License

E087080



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