Customer Service Front Desk

DEMICHAEL SHULTZ

814-***-**** / ***********@******.***

OBJECTIVE

Motivated and reliable individual with extensive experience in customer service, logistics, and operational support seeking a position that will utilize strong organizational skills and a commitment to excellence.

EXPERIENCE

Front Desk Agent

6 To Go

2022 – 2024

Interacting with customers, taking orders, and ensuring customer satisfaction.

Effectively communicating with team members and customers.

Prioritizing tasks to ensure orders are prepared.

Working collaboratively with other staff members to handle busy periods.

Resolving customer complaints or issues with orders.

Client Support Associate

Sunset Support Services, PA

2021 – 2022

Delivered high-quality customer support, addressing client inquiries, and resolving issues to enhance customer satisfaction.

Collaborated with cross-functional teams to streamline service, improving response times and service quality.

Managed documentation and records, ensuring compliance with company standards and regulatory requirements.

Warehouse Associate

Walmart Distribution Center, PA

2017 –2021

Supported warehouse operations, including inventory management, order fulfillment, and shipping/receiving.

Operated warehouse machinery (e.g., forklifts, pallet jacks) safely and efficiently, maintaining productivity standards.

Assisted in inventory audits and maintained accurate stock records, contributing to inventory control accuracy.

Crew Member

McDonald’s, PA

2015 – 2017

Provided high-quality customer service in a fast-paced environment, enhancing customer satisfaction and loyalty.

Handled food preparation and ensured compliance with health and safety standards.

Assisted in maintaining cleanliness and organization of the workspace.

Skills

Excellent customer service and communication skills

Proficient in point of sale (POS) systems

Strong problem-solving abilities and attention to detail

Ability to work effectively both independently and as part of a team

References

Available upon request.

Contact this candidate