Customer Service Team Lead

Priscilla Grace B. Ybañez

Blk ** Lot ** Deca *, Bankal, Lapu-Lapu City, Cebu 6015

Contact Number: +63-943-***-**** E-mail Address: ***********@*****.*** WORK EXPERIENCE

Concentrix- Elevence Account

Seasonal Health Account

November 7, 2023- March 15, 2024

Access Health care-Prior Authorization

Sep 2022- August 19, 2023

Sykes-Mabolo Cebu City

CSR Menulog/FOH

June 2020 – October 3, 2022

Jpark Island Resort and Waterpark Island Resort

April 2009 – March 2020

*Chinghai Restaurant

Receptionist/ Cashier

*JLounge

Receptionist/ Cashier / Bar

*Front Office / Telephone Operator

EDUCATION

University of Cebu – Banilad

BS-Nursing 2003-2007 (Graduate/Board Passer)

SKILLS

• Skilled in Customer Service :Prior

Authorization/Billing/Claims

• Basic Computer Skills

• Ability to work under pressure

• Proficiency in Microsoft Office

• Good communication skills

• Good attention to details

CHARACTER REFERENCE

Ms. Isobelle Clitar

Team Lead

Sykes Asia Inc. Cebu

IT Center, F. Cabahug St., Cebu City

Star Fernandez

Team Lead

Sykes Asia Inc. Cebu

093********

Audrey Dagami

Coworker

Sykes Asia Inc. Cebu

Joan Castillo

Coworker

Access Health Care

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